OL2002: You Receive an Error Message When You Restart Outlook in Online Mode if You Marked Items to Be Deleted in Offline Mode

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This article was previously published under Q329430

SYMPTOMS

When you mark items for deletion in Microsoft Outlook 2002 while you are working in offline mode, quit Outlook 2002, and then you restart Outlook 2002 to work online, you receive the following error message:

There was an error in synchronizing your offline changes. Some of the offline changes made since the last time you connected to the server may have been lost."
Details: IMAP Account A folder in which you made changes may have been moved or deleted or Outlook may have encountered network or server problems.
Protocol: IMAP
Server: asb2k000.ameca.panorg.com
Port: 143

If you connect to your IMAP server after you receive the error message, all the items that you had marked for deletion are no longer selected.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   ------------------------------------------------
   21.Oct.2002  20:43      1,804  Hotfix.txt
   18.Oct.2002  20:32    179,200  Olkintl.msp
   18.Oct.2002  20:34  1,811,456  Olkintl_admin.msp
   18.Oct.2002  20:33      3,210  Readme.txt

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

   Date        Time     Version     Size        File name     
   ---------------------------------------------------------
   08-Aug-2002 20:21:20 10.0.4406.0    735,816  Outex.dll
   23-Aug-2002 15:58:42 10.0.4420.0    854,600  Msmapi32.dll
   06-Sep-2002 15:18:30 10.0.4503.0  1,972,808  Outllibr.dll
   12-Sep-2002 20:51:57 10.0.4510.0    113,224  Emablt32.dll
   12-Sep-2002 20:52:02 10.0.4510.0    531,016  Mspst32.dll
   19-Sep-2002 14:22:51 10.0.4517.0    199,240  Emsabp32.dll
   19-Sep-2002 14:22:53 10.0.4517.0    129,608  Emsui32.dll
   17-Oct-2002 14:59:12 10.0.4615.0    338,504  Pstprx32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

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