OL2000: Changes to a Forwarded Message Cause Undesirable Changes to the Original Message

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

This article was previously published under Q329431

SYMPTOMS

When you make changes to a message, then forward it or reply to it, the changes may be committed to the original message even if you select not to save changes.

Back to the top

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

Back to the top

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:

   Date          Time      Size        File name
   -----------------------------------------------------
   17-Dec-2002   2:29:32   1,440,336   Outlook.msp
   17-Dec-2002   2:59:45   3,071,936   Outlook_Admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date          Time       Version      Size        File name     
   -------------------------------------------------------------
   16-Dec-2002   2:13:55    9.0.0.7212   5,337,138   Outllib.dll
   31-Oct-2002   18:15:15   9.0.0.7031   45,104      Recall.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Back to the top

MORE INFORMATION

Steps to Reproduce the Behavior

Start Outlook 2000, and then compose a new e-mail message.
Attach several files.
Send the e-mail message to yourself.
Open the received e-mail message, and then delete one attachment.
Click Reply.
Press ALT+TAB to switch back to the original received e-mail message.
Click Close, and then click No when you are prompted to save the changes.
Send the Reply e-mail message.
Open the e-mail message that you received in step 4.

Result: The attachment that was deleted in the Reply e-mail message has also been deleted in the original received e-mail message.
Note: Any changes to the original message, such as editing the subject or body of the message, may also be committed.

Back to the top