Cannot Obtain Device Driver Updates from the Windows Update Web Site

Article translations Article translations
Article ID: 329553 - View products that this article applies to.
This article was previously published under Q329553
Expand all | Collapse all

On This Page

SYMPTOMS

As a result of changes to the Windows Update service, Device Manager and the Add Printer Wizard in Windows 2000 Service Pack 3 (SP3) and earlier cannot obtain device driver updates published after November 15, 2002 from Windows Update. You may not notice this problem when you use Device Manager or the Add Printer Wizard because drivers released before November 15, 2002 are still available.

CAUSE

Because of code changes and improvements made to the Windows Update service, the Code Download Manager component is no longer able to obtain the latest drivers that are published on Windows Update. The Code Download Manager component is used by Device Manager and the Add Printer Wizard to interact with the Windows Update service to search for and obtain drivers from the Windows Update servers. You must be using a later version of the Code Download Manager component to obtain the latest drivers.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information



The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the Windows 2000 Patch: Code Download Manager Update package now.

Release Date: April 23, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   03-Apr-2003  17:53  5.4.5630.2506   18,432  Cdm.dll
   01-Apr-2003  14:00  5.4.3630.2554   94,720  Iuctl.dll
   01-Apr-2003  14:00  5.4.3630.2554  176,128  Iuengine.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Properties

Article ID: 329553 - Last Review: February 28, 2007 - Revision: 4.3
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
Keywords: 
kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB329553

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com