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WD2002: The printer ignores the custom n-up setting in Word

Article ID: 329587 - View products that this article applies to.

This article was previously published under Q329587

SYMPTOMS

When you print a Word document with a page printer that has the PostScript n-up processing feature (that is, the ability to print n pages per sheet) after you specify a number, the printer does not print with the n-up setting that you specify in Word. Instead, the printer uses the default setting in the printer's properties.

For example, if you use a PostScript printer, such as the Hewlett-Packard (HP) LaserJet 5000 Series PS, that uses the PostScript driver that is included with Microsoft Windows XP (that is, Pscript5.dll version 0.3.1282.1), and you set the Pages Per Sheet option to 2, Word ignores the custom setting and prints each page on a separate sheet, which is the default setting for this printer.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time     Size       File name     Description
   --------------------------------------------------------------
   12-Nov-2002 00:17:35 6,632,040  Winwordff.msp Full File Patch
   11-Nov-2002 23:29:32 5,654,112  Winword.msp   Client Patch

After the hotfix is installed, the following files will have the listed attributes or later:

   Date       Time     Version      Size        File name
   --------------------------------------------------------
   9-Nov-2002 06:47:36 10.0.4705.0  10,598,984  Winword.exe

Note This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed.

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