Exchange Information Store does not start and events 1121 and 5000 are logged

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Article ID: 329599 - View products that this article applies to.
This article was previously published under Q329599
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SYMPTOMS

After you install Exchange 2000 Server or Exchange Server 2003, the Microsoft Exchange Information Store service may not start, and you may receive the following event ID messages in the Application event log:
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1121
Date: 5/17/2000
Time: 10:24:43 AM
User: N/A
Computer: Computer_Name
Description: Error 0x8004010f connecting to the Microsoft Active Directory.
For more information, click http://search.support.microsoft.com/search/?adv=1.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Date: 5/17/2000
Time: 10:24:43 AM
User: N/A
Computer: Computer_Name
Description: Unable to initialize the Microsoft Exchange Information Store service. Error 0x8004010f.
For more information, click http://search.support.microsoft.com/search/?adv=1.

CAUSE

This behavior may occur if the organization name that you select during setup contains the forward slash mark (/) character. For example, the name "Organization/Europe" causes this behavior.

This behavior may also occur if you have unchecked or removed the SMTP and X400 addresses from the default recipient policy. Versions of Microsoft Exchange Server that are earlier than Microsoft Exchange Server 2007 must have both SMTP and X400 proxy addresses specified and enabled for the default recipient policy. Exchange 2007 requires only SMTP.

MORE INFORMATION

Exchange does not support some characters in organization names or in administrative group names. The following list lists the unsupported characters:
  • ampersand (&)
  • angle brackets (< >)
  • asterisk (*)
  • at sign (@)
  • backslash (\)
  • braces ({})
  • brackets ([])
  • caret (^)
  • colon (:)
  • comma (,)
  • dollar sign ($)
  • equal sign (=)
  • exclamation point (!)
  • forward slash mark (/)
  • grave accent (`)
  • number sign (#)
  • parentheses (())
  • percent (%)
  • period (.)
  • pipe (|)
  • plus sign (+)
  • question mark (?)
  • quotation marks (" ")
  • semicolon (;)
  • single quotation marks (' ')
  • tilde (~)
  • underscore (_)
The following list contains the only characters that you can use in organization names or in administrative group names:
  • hyphen (-)
  • lowercase letters from a through z
  • numbers from 0 through 9
  • space ( )
  • uppercase letters from A through Z
For more information about using Unicode characters in Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
325621 Unicode and character sets in Exchange 2000 Server

Properties

Article ID: 329599 - Last Review: October 25, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbbug kbpending KB329599

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