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Dial-Up Connections Do Not Appear with Cluster Services Installed
Article ID: 329634 - View products that this article applies to.
This article was previously published under Q329634
Dial-up connections may be missing if Microsoft Cluster Services is installed.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 11-Oct-2002 13:27 5.0.2195.5874 55,568 Clusapi.dll 27-Aug-2002 20:07 5.0.2195.6034 678,672 Clussvc.exe 11-Oct-2002 13:27 5.0.2195.6073 99,600 Netman.dll 11-Oct-2002 13:27 5.0.2195.6034 474,896 Netshell.dll 09-Oct-2002 14:17 188.8.131.52 4,096 Spmsg.dll 11-Oct-2002 13:27 7,212 Clusapi.dbg 10-Jun-2002 14:27 107,520 Clusapi.pdb 11-Oct-2002 13:27 13,996 Netman.dbg 26-Sep-2002 15:32 263,168 Netman.pdb 11-Oct-2002 13:27 32,320 Netshell.dbg 27-Aug-2002 20:01 451,584 Netshell.pdb 27-Aug-2002 20:07 25,436 Clussvc.dbg 27-Aug-2002 20:07 607,232 Clussvc.pdb 09-Oct-2002 14:21 184.108.40.206 18,432 Spcustom.dll
To work around this problem, temporarily set the Cluster service to start manually. Then, start the service after you start your computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 329634 - Last Review: October 27, 2006 - Revision: 3.5