OAER: Project Stops Responding When You Copy Tasks from Inserted Project Plans

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This article was previously published under Q329665

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a resolution for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

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ERROR SIGNATURE

This article discusses an incident in which the program stops responding that can have the following error signatures:

                                                      
   App Name     App Version    Module Name   Module Version   Offset
   -------------------------------------------------------------------
   Winproj.exe  10.0.2002.502  Winproj.exe   10.0.2002.502    00194f17

SYMPTOMS

When you insert a project plan in a consolidated project and copy tasks from the inserted project plan, Project 2002 may stop responding, and you may receive the following error message:

Microsoft Project has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

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CAUSE

This behavior occurs if all the following conditions are true:

The consolidated project contains one or more inserted plans.
You select one or more task (rows) from an inserted plan.
You click Copy Task on the Edit menu or press Ctrl+C to copy the task.

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RESOLUTION

Service Pack Information

This problem is corrected in Project 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867829 (http://support.microsoft.com/kb/867829/ ) How to obtain the latest Microsoft Project 2002 service pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time       Size       File name
   ------------------------------------------------
   09-Oct-2002  11:30 PM   8,859,648  Project10.msp

After the hotfix is installed, the following files will have the listed attributes or later:


   Date         Time      Version           Size        File name
   ---------------------------------------------------------------
   22-May-2002  10:37 PM  10.0.4109.0        7,445,320  Owc10.dll        
   09-Oct-2002  07:31 PM  10.0.2002.1009       909,824  Pj10od10.dll     
   09-Oct-2002  07:31 PM  10.0.2002.1009     4,108,800  Pjoledb.dll      
   09-Oct-2002  07:31 PM  10.0.2002.1009    10,101,248  Winproj.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project 2002 Service Pack 1.

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MORE INFORMATION

The inserted projects plans that are in a consolidated project may retain the links to their source projects. Therefore, all changes to the inserted project plans in the consolidated project are passed to the source.

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