Article ID: 329708 - Last Review: October 30, 2006 - Revision: 1.4

Windows Cannot Determine the User or Computer Name

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This article was previously published under Q329708
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000) is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy (http://support.microsoft.com/lifecycle/) .
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SYMPTOMS

On a Windows 2000 domain controller, the Event Viewer application log may log the following event:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000

User: NT AUTHORITY\SYSTEM
Computer: Computername
Description:
Windows cannot determine the user or computer name. Return value (1722).
The Event Viewer system log may log either of the following events
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5788

User: N/A
Computer: Computername
Description:
Attempt to update HOST Service Principal Names (SPNs) of the computer object in
Active Directory failed. The updated values were UNAVAILABLE and
UNAVAILABLE. The following error occurred:
Could not find the domain controller for this domain.
Data:
0000: 74 07 00 00 t...
-or-
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5789

User: N/A
Computer: Computername
Description:
Attempt to update DNS Host Name of the computer object in Active Directory failed.
The updated value was ComputernameDomain . The following error occurred:
Could not find the domain controller for this domain.
where Computername is the name of a computer that is logged on to the domain (the computer may be logged on to the domain by using cached credentials).
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CAUSE

This issue may occur if the computer account for the computer listed is corrupted.
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RESOLUTION

To resolve this issue, join the computer to a workgroup named WORKGROUP, and then restart the computer. Rejoin the computer to the domain, and then restart the computer again.
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MORE INFORMATION

For additional information about a similar issue with a different cause, click the article number below to view the article in the Microsoft Knowledge Base:
306927  (http://support.microsoft.com/kb/306927/EN-US/ ) Windows 2000-Based Computer Is Inaccessible from the Domain
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APPLIES TO
  • Microsoft Windows 2000 Server
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Keywords: 
kberrmsg kbprb KB329708
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