Article ID: 329764 - View products that this article applies to.
This article was previously published under Q329764
This article has been archived. It is offered "as is" and will no longer be updated.
After you upgrade Systems Management Server (SMS) 2.0 to Service Pack 4 (SP4) or Service Pack 5 (SP5), and then you restart a Microsoft Windows NT 4.0 SMS client computer, you may receive the following Stop error message before you are prompted for your logon credentials:
Note The parameters of the Stop code (between the parentheses) may vary.
Stop: 0x0000001e (c0000005, 0xa00c299b, 0x00000001, 0x00000000)
This problem may occur if all the following conditions are true:
To recover from the Stop 0x1e error, restart the client in Windows VGA Mode. After you restart in Windows VGA mode, follow these steps to change the video driver to VGA.
Note Some video adapters are not compatible with the Windows standard video adapter driver. If you are not sure whether your video adapter is compatible with the VGA video adapter driver, contact your video adapter manufacturer.
To deactivate remote control video acceleration, follow these steps:
Microsoft has confirmed that this is a problem in Systems Management Server version 2.0.
For additional information about the Hotfix Rollup Package, click the following article number to view the article in the Microsoft Knowledge Base:
323206For additional information about how to force Remote Tools settings changes to your clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/323206/EN-US/ )SMS: List of Bugs Fixed in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package
(http://support.microsoft.com/kb/198691/EN-US/ )SMS: Forcing Changes in Remote Tools Settings to 32-bit Clients
Contact us for more help
Connect with Answer Desk for expert help.