WD2002: Word Objects Convert to Graphics When You Use the Close Button to Close and Save a Document

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Article ID: 329808 - View products that this article applies to.
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SYMPTOMS

When you close a Word 2002 document that contains an embedded Word document object, and then you save the document after you receive the following prompt
Do you want to save the changes to filename?
the embedded Word document may convert to graphics.

CAUSE

This problem occurs when both of the following conditions are true:
  1. You click the Close button [x] that is located in the upper-right corner of the document window to close the document.
  2. You save the document in Word 6.0/95 format.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name     
   --------------------------------------------
   15-Feb-2003  01:23  5,691,408  Winword.msp
   15-Feb-2003  02:05  6,636,568  Winwordff.msp

				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size        File name     
   ---------------------------------------------------------
   14-Feb-2003  21:30  10.0.5011.0  10,603,080  Winword.exe
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 329808 - Last Review: February 27, 2014 - Revision: 3.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbofficexppresp3fix kbbug kbfix KB329808

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