WD2002: The translation services do not start when you use a proxy server with basic authentication

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Article ID: 329809 - View products that this article applies to.
This article was previously published under Q329809
This article has been archived. It is offered "as is" and will no longer be updated.

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

If you use the WorldLingo translation tool to translate a Word 2002 document, the tool does not work.

CAUSE

This problem occurs if the following conditions are true:
  • You use a proxy server to connect to the Internet.

    -and-
  • You specify Basic authentication on the proxy server.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
 Date         Time  Size       File name   
 -------------------------------------------------------
 28-Mar-2003  21:17 3,001,016  Winwordop.msp (Client)
 28-Mar-2003  22:22 8,295,124  Winwordff.msp (Full-File)
After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.
  Date         Time   Version      Size        File name     
  ---------------------------------------------------------
  28-Mar-2003  04:13  10.0.5125.0  10,603,080  Winword.exe

Important Information Before You Install the Hotfix

  • The Full-File version of this fix installs on Microsoft Office XP Service Pack 1 (SP-1). However, the Full-File version has not been tested to the same extent on that version as it has on Microsoft Office XP Service Pack 2 (SP-2). Some unanticipated file conflicts are possible. This configuration is supported, but not recommended.
  • The Client version of this fix is a post-Office XP SP-2 fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
    325671 OFFXP: Overview of the Office XP Service Pack 2
  • The Client version of this fix requires Microsoft Windows Installer 2.0 or later. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0




Activate the Update

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this fix, follow these steps:
  1. Quit all running programs including Microsoft Word.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options
  5. With the preceding key selected, on the Edit menu, point to New, and then click DWORD.
  6. Type EnableInternetErrorDlgOnError, and then press ENTER.
  7. Right-click EnableInternetErrorDlgOnError, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 329809 - Last Review: February 27, 2014 - Revision: 3.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbofficexppresp3fix kbbug kbfix KB329809

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