Article ID: 329885 - Last Review: April 1, 2009 - Revision: 5.0 Cannot unlock workstation with ForceUnlockLogon and expired password
This article was previously published under Q329885 SYMPTOMS When you try to unlock the computer, you cannot unlock it. Additionally, you may receive an
error message that resembles the following: The
password is incorrect. Please retype your password. Letters in passwords must
be typed using the correct case. Your password has expired. Please change your password at another machine and retry or contact your domain administrator.
The password for this account has expired. To change the password, click Cancel, click Switch User and then log on. CAUSEThis problem may occur if ForceUnlockLogon is enabled on your computer and if either of the following conditions is true:
WORKAROUND To work around this problem, use one of the following
methods:
MORE INFORMATION The ForceUnlockLogon registry entry was introduced in Microsoft Windows NT4.0 Service
Pack 4 (SP4) to make sure that an unlock request was sanctioned by a domain
controller, and that account lockout was observed.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
188700
(http://support.microsoft.com/kb/188700/
)
Screensaver password works even if account is locked out
281250
(http://support.microsoft.com/kb/281250/
)
Information
about unlocking a workstation
These articles discuss Windows XP and Windows NT4.0
however the information also applies to Windows 2000. In Windows NT4.0, the new
option can also cause a user account to be locked out prematurely, as incorrect
unlock attempts were sent to the domain controller two times.In Windows 2000, the message that appears for incorrect password entry and eventual account lockout was originally incorrect. See the following article on the post-SP2 hotfix that corrected this problem: 286778
(http://support.microsoft.com/kb/286778/
)
Wrong message appears when the workstation is unlocked with an invalid password
The ForceUnlockLogon registry entry forces the workstation to log on, or authenticate
at every unlock attempt instead of using a stored hash of the user's password.
For more information
about unlocking a workstation, click the following article number to view the article in the Microsoft Knowledge Base:
281250
(http://support.microsoft.com/kb/281250/
)
Information about unlocking a workstation
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