You Cannot Interact with Active Directory MMC Snap-Ins

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This article was previously published under Q329887

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SYMPTOMS

When you try to use Active Directory Users and Computers or Active Directory Sites and Services, you may receive the following error message:

Naming information cannot be located because: Logon attempt failed.
Contact your system administrator to verify that your domain is properly configured and is currently online.

When you try to use Active Directory Domains and Trusts, you may receive the following error message:

The configuration information describing this enterprise is not available.
The logon attempt failed.

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CAUSE

This issue may occur if the Windows 2000 security settings are corrupted.

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RESOLUTION

To resolve this issue, reset the Windows 2000 security configuration to the default values. To do this, follow these steps:

Click Start, click Run, type cmd in the Open box, and then press ENTER.
At the command prompt, type the following commands, pressing ENTER after each command
Secedit /configure /cfg drive:\winnt\repair\secsetup.inf /db secsetup.sdb

Secedit /configure /cfg drive:\winnt\repair\secdc.inf /db secdc.sdb

exit
where drive is your boot drive (generally drive C).

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For additional information about another issue that may generate the same error messages as those described in the Symptoms section of this article, click the following article number to view the article in the Microsoft Knowledge Base:

257346 (http://support.microsoft.com/kb/257346/EN-US/ ) "Access This Computer from the Network" User Right Causes Tools Not to Work

For additional information about how to reset security settings in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

313222 (http://support.microsoft.com/kb/313222/EN-US/ ) HOW TO: Reset Security Settings Back to the Defaults

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