IEEE 1394 storage device detection does not work when the system resumes from standby or hibernation

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This article was previously published under Q329909

SYMPTOMS

When an IEEE 1394 storage device, such as a CD-ROM or external disk drive, is connected to your Windows XP Service Pack 1 (SP1)-based system, the device-detection process may not work after the systems resumes from standby or hibernation. Therefore, the device does not work.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

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Windows XP Home Edition and Windows XP Professional

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Oct-2002  15:26  5.1.2600.104       38,656  Sbp2port.sys

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Windows XP Home Edition SP1 and Windows XP Professional SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Oct-2002  14:18  5.1.2600.1134      38,656  Sbp2port.sys

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Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Oct-2002  15:26  5.1.2600.104      140,160  Sbp2port.sys

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Windows XP 64-Bit Edition SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Oct-2002  14:18  5.1.2600.1134     140,160  Sbp2port.sys

NOTE: This fix is distributed using dual-mode hotfix packages. This allows you to install the hotfix regardless of whether you are running SP1. If you do not have SP1 installed, the dual-mode hotfix puts a post-SP1 version of the hotfix on your computer, which is automatically installed if you install SP1. For additional information about dual-mode hotfix packages, click the following article number to view the article in the Microsoft Knowledge Base:

328848 (http://support.microsoft.com/kb/328848/ ) Description of dual-mode update packages for Windows XP

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WORKAROUND

If the storage device is connected through an IEEE 1394 interface to your Windows XP SP1-based system, disconnect the device before your system enters standby or hibernation. After the system resumes from standby or hibernation, reconnect the device and make sure that the system detects the device before you try to use it.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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