Slides with ActiveX controls cause PowerPoint 2002 to remain in memory

Article translations Article translations
Article ID: 329915 - View products that this article applies to.
This article was previously published under Q329915
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

Microsoft PowerPoint 2002 may remain in memory after you view slides that contain one or more ActiveX controls. This may prevent other add-ins from running when you reopen PowerPoint.

Cause

This issue occurs when you insert a slide that contains ActiveX controls (such as the command button) into a slide presentation, you close all presentations without saving, and then you quit PowerPoint.

When you load a presentation that contains ActiveX controls, this adds a reference to the document and a reference to the frame. Under these circumstances, the reference to the document remains, which prevents the PowerPoint executable file (Powerpnt.exe) from completely closing.

Resolution

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Nov-2002  01:14  10.0.4712.0     5,978,696  Powerpnt.exe    

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 329915 - Last Review: October 26, 2013 - Revision: 1.0
Applies to
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbaddin kbslideshow kbtshoot kbprb KB329915

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com