Article ID: 329915 - View products that this article applies to.
This article was previously published under Q329915
This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft PowerPoint 2002 may remain in memory after you view slides that contain one or more ActiveX controls. This may prevent other add-ins from running when you reopen PowerPoint.
This issue occurs when you insert a slide that contains ActiveX controls (such as the command button) into a slide presentation, you close all presentations without saving, and then you quit PowerPoint.
When you load a presentation that contains ActiveX controls, this adds a reference to the document and a reference to the frame. Under these circumstances, the reference to the document remains, which prevents the PowerPoint executable file (Powerpnt.exe) from completely closing.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------------------- 15-Nov-2002 01:14 10.0.4712.0 5,978,696 Powerpnt.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.