Article ID: 329966 - View products that this article applies to.
This article was previously published under Q329966
If an Outlook 2002 user downloads new e-mail messages by using Internet Message Access Protocol (IMAP), and then the user reads the e-mail messages offline, the e-mail messages are still marked as unread after the user logs back on and synchronizes with the server.
Service Pack InformationThis problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name 18-Oct-2002 16:32 179,200 Olkintl.msp 18-Oct-2002 16:34 1,811,456 Olkintl_admin.msp
Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:
Date Time Version Size File name 13-Sep-2002 03:51 10.0.4510.0 113 Emablt32.dll 19-Sep-2002 21:22 10.0.4517.0 199,240 Emsabp32.dll 19-Sep-2002 21:22 10.0.4517.0 129,608 Emsui32.dll 23-Aug-2002 22:58 10.0.4420.0 854,600 Msmapi32.dll 13-Sep-2002 03:52 10.0.4510.0 531,016 Mspst32.dll 09-Aug-2002 03:21 10.0.4406.0 735,816 Outex.dll 06-Sep-2002 22:18 10.0.4503.0 1,972,808 Outllibr.dll 17-Oct-2002 21:59 10.0.4615.0 338,504 Pstprx32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
This hotfix only applies when a user has configured Outlook 2002 with an e-mail account on a mail server by using IMAP.
For additional information about how to configure an e-mail account in Outlook 2002 to use IMAP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/286197/EN-US/ )OL2002: How to Configure Outlook to Receive Messages from an IMAP Server
(http://support.microsoft.com/kb/287574/EN-US/ )OL2002: How to Use an IMAP Account with Outlook 2002
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