Connecting a hard disk drive in slave only mode leads to system halt during resume from standby

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Article ID: 330100 - View products that this article applies to.
This article was previously published under Q330100
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SYMPTOMS

A computer that is running Microsoft Windows XP or a later operating system stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message:
0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860)
or
0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)
Note Parameter2, Parameter3, and Parameter4 in the stop error may vary.

This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).

CAUSE

This behavior may occur when you use Windows XP or a later operating system with some motherboards. Microsoft is researching this problem and will post more information in this article when the information becomes available.

RESOLUTION

To resolve this behavior, use one of the following methods:
  • For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard.
  • Connect another device as a master, such as another disk drive or a CD drive or DVD drive.
  • Change your PATA cables, your SATA cable, or your IDE cable even if the cable does not appear worn.
  • Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.

MORE INFORMATION

Steps to reproduce the behavior

  1. For PATA hard disks, set the hard disk jumper to slave mode. For SATA hard disks, connect the hard disk cable to a slave channel SATA connector on the motherboard.
  2. In BIOS power management, set BIOS to S1 or S3 (STR).
  3. Install Windows XP Professional with Service Pack 1 or Service Pack 2.
  4. Restart the computer.
  5. Set the computer to Standby.
  6. Try to resume the system. The system stops responding.

Properties

Article ID: 330100 - Last Review: September 22, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbprb kbstoragedev KB330100

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