Article ID: 330100 - Last Review: September 22, 2011 - Revision: 7.0

Connecting a hard disk drive in slave only mode leads to system halt during resume from standby

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SYMPTOMS

A computer that is running Microsoft Windows XP or a later operating system stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message:
0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860)
or
0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)
Note Parameter2, Parameter3, and Parameter4 in the stop error may vary.

This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).
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CAUSE

This behavior may occur when you use Windows XP or a later operating system with some motherboards. Microsoft is researching this problem and will post more information in this article when the information becomes available.
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RESOLUTION

To resolve this behavior, use one of the following methods:
  • For Parallel Advanced Technology Attachment (PATA) hard disks, configure your disk drive as master only. For Serial Advanced Technology Attachment (SATA) hard disks, connect the hard disk cable to a master channel SATA connector on the motherboard.
  • Connect another device as a master, such as another disk drive or a CD drive or DVD drive.
  • Change your PATA cables, your SATA cable, or your IDE cable even if the cable does not appear worn.
  • Install Windows on a new hard disk because it is possible that your hard disk or your Windows installation may be corrupted.
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MORE INFORMATION

Steps to reproduce the behavior

  1. For PATA hard disks, set the hard disk jumper to slave mode. For SATA hard disks, connect the hard disk cable to a slave channel SATA connector on the motherboard.
  2. In BIOS power management, set BIOS to S1 or S3 (STR).
  3. Install Windows XP Professional with Service Pack 1 or Service Pack 2.
  4. Restart the computer.
  5. Set the computer to Standby.
  6. Try to resume the system. The system stops responding.
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APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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Keywords: 
kbprb kbstoragedev KB330100
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