Article ID: 330134 - View products that this article applies to.
This article was previously published under Q330134
When you try to repair your Windows XP installation or when your computer first restarts after you upgrade to Windows XP, you may receive the following STOP error message on a blue-screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
*** STOP: 0x0000006B (0x0000003A, 0x00000002, 0x00000000, 0x00000000)
If you are experiencing this STOP error message on a blue screen in Windows 7 or Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/981833/ )"STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2
This issue may occur if the Roxio GoBack program is installed in your computer.
Note The GoBack program is also included with the Norton SystemWorks program.
To resolve this issue, cancel Windows XP Setup, remove GoBack, and then restart Windows XP Setup.
To work around this issue, disable GoBack when Windows XP Setup restarts the computer:
Warning If you disable GoBack, all historical GoBack-related information is lost, and you cannot use GoBack to restore your computer to an earlier state.
To obtain additional support information for the GoBack program, visit the following third-party Web site:
http://www.symantec.com/techsupp/consumer.htmlMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 330134 - Last Review: February 2, 2012 - Revision: 4.0