You receive an "Error 711: Cannot load Remote Access Service Connection Manager" error message when you create a network connection

View products that this article applies to.

This article was previously published under Q330163

Expand all | Collapse all

SYMPTOMS

When you try to create a new network connection, you may receive the following error message:

Error 711: Cannot load Remote Access Service Connection Manager.

The Routing and Remote Access service terminated with service-specific error 711 (0x2C7)
Incoming Connections depend on the Routing and Remote Access service which was unable to start. For more information, check the system event log.

You may also be unable to install network adapters.

Back to the top

CAUSE

This issue may occur if the following services are disabled:

Telephony
Remote Access Connection Manager
Remote Access Auto Connection Manager

Back to the top

RESOLUTION

To resolve this issue, enable the disabled services, and then start the services:

Click Start, right-click My Computer, and then click Manage.
Double-click Services and Applications, and then double-click Services.
Right-click Telephony, and then click Properties.
On the General tab, click Manual next to Startup type.
On the General tab, click Start under Service status, and then click OK.
Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.