Article ID: 330187 - Last Review: May 14, 2007 - Revision: 2.6

A "STOP: 0x0000008E" error message occurs when you change the hardware acceleration setting

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This article was previously published under Q330187

SYMPTOMS

When you try to change the Hardware Acceleration setting in the Display tool in Control Panel from None to Full, you may receive the following Stop error message in Win32k.sys:

STOP: 0x0000008E (c0000005, bf875fc3, f07bcd48, 00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED

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CAUSE

This issue is caused by a code problem in GDI+ (the graphics device interface for Windows XP).

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

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Hotfix information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   --------------------------------------------------------
   08-Oct-2002  01:15  5.1.2600.1130  1,694,336  Win32k.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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