Removable Storage May Not Refresh the Tape

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This article was previously published under Q330306

SYMPTOMS

When you are using a stand-alone tape drive to perform scheduled backups, the tape name in the "Compaq DDS4 20/40 GB DAT Drive" library may not be changed after you change the tape in Removable Storage. When the problem occurs, the scheduled backup job does not succeed, and the following error message is recorded in the Backup log file:

The operation was not performed because the specified media cannot be found.

This problem may occur if the scheduled backup job contains the following commands:

start /wait rsm.exe refresh /lf"Compaq DDS4 20/40 GB DAT Drive"
C:\WINNT\system32\Ntbackup.exe backup "@C:\Documents and Settings\ubsfcr\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\THURSDAY.bks" /n "THURSDAY" /d "THURSDAY" /v:no /r:no /rs:no /hc:on /m normal /j "THURSDAY" /l:s /g "d57ec63d-ecb4-4300-a246-6e7df9ba9b9b"

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   -----------------------------------------------------
   22-Nov-2002  03:48  5.0.2074.0     44,816  Rsm.exe
   20-Nov-2002  13:36  5.0.2195.6128 145,920  Sp3res.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

This hotfix adds the following parameter to Rsm.exe:rsm inventory /lfLibrayID /AFULL
Use this parameter instead of the refresh parameter to avoid the problem.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

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