OL2002: Downloading Messages in Outlook Deletes Messages on POP3 Server Although You Specify 'Leave on Server'

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This article was previously published under Q330460

SYMPTOMS

When you download messages from a Post Office Protocol (POP3) server to Outlook 2002, and then later log on to your POP3 client to retrieve messages, those messages may not be stored on the POP3 server. This symptom may occur although you configured your POP3 account to leave a copy of messages on the server.

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CAUSE

This problem may occur if you use the Outlook Mark to retrieve this item command. This command downloads messages and deletes them on the POP3 server, and this command overrides the POP3 client settings.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Size       File name
   --------------------------------------------
   12-Nov-2002  00:59  5,154,032  Outlookff.msp
   11-Nov-2002  23:24  2,287,332  Outlook.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll
   11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll
   08-Nov-2002  21:47  10.0.4705.0       539,208  Outlcm.dll
   08-Nov-2002  21:47  10.0.4705.0     6,314,568  Outllib.dll
   11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe
   08-Nov-2002  21:47  10.0.4705.0       121,416  Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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