You cannot put your computer on standby or hibernate after you install Microsoft Windows XP Service Pack 1

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This article was previously published under Q330638

SYMPTOMS

After you apply Microsoft Windows XP Service Pack 1, you may notice that you cannot put your computer on standby or hibernate. You may also receive the following message on your screen:

ATI WDMTV Tuner device is preventing the machine from entering standby/hibernate. Please close all applications and try again. If the problem persists, you may need to update this driver.

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This problem is caused by an issue with the Stream.sys driver that is included in Windows XP Service Pack 1 (SP1). A computer that has the All-In-Wonder RADEON 7500 TV tuner device may face this problem.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

Date          Time    Version           Size     File name
--------------------------------------------------------------------------------------
17-Oct-2002   09:09   5.1.2600.1133     44,416   Stream.sys

Windows XP, 64-bit edition

Date          Time    Version          Size      File name
-----------------------------------------------------------------------------------
17-Oct-2002   09:09   5.1.2600.1133    154,112   Stream.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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