Article ID: 330752 - View products that this article applies to.
This article was previously published under Q330752
When you try to move or copy a message from your Inbox or a personal folder (.pst) file to a public folder, you may receive one of the following error messages:
Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.
Can't copy the items. Could not make another copy of the item. The original was either already moved or deleted, or access was denied.
Can't move the items. You don't have permission to create an entry in this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions.
Can't move the items. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.
This issue may occur if an explicit deny is set for the Everyone group on one of the following permissions on the root public folder tree:
To resolve this issue, remove the explicit Deny for the Everyone group on these permissions:
The "Create named properties in the information store" permission must not be set to Deny for the Everyone group because the message that you are copying or moving to the public folder may contain Messaging Application Programming Interface (MAPI) named properties. MAPI propagates above 0x8000 ("User-defined Name-to-id mapped property").
You can use MAPI viewer tools such as Mdbvue32, Mapidump, Mfcmapi, and Outspy to view these MAPI-named properties.
Article ID: 330752 - Last Review: December 3, 2007 - Revision: 4.5