Outlook 2002 cannot log on to the IMAP server

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This article was previously published under Q330898

SYMPTOMS

Microsoft Outlook 2002 tries to log on to the Internet Message Access Protocol (IMAP) server before you receive a prompt for your password even if the Remember Password check box is not selected. Therefore, some IMAP servers may reject any additional logon tries by Outlook 2002 in the same IMAP session, and Outlook 2002 cannot log on to the IMAP server.

Note This problem does not occur with every IMAP server, and the problem occurs depending on the IMAP server implementation.

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RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   --------------------------------------------
   11-Nov-2002  06:41    178,176  Olkintl.msp
   11-Nov-2002  06:44  1,851,904  Olkintlff.msp

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time   Version        Size        File name
   -----------------------------------------------------------
   13-Sep-2002  04:51  10.0.4510.0       113,224  Emablt32.dll
   19-Sep-2002  22:22  10.0.4517.0       199,240  Emsabp32.dll
   19-Sep-2002  22:22  10.0.4517.0       129,608  Emsui32.dll
   23-Aug-2002  23:58  10.0.4420.0       854,600  Msmapi32.dll
   13-Sep-2002  04:52  10.0.4510.0       531,016  Mspst32.dll
   09-Aug-2002  04:21  10.0.4406.0       735,816  Outex.dll
   06-Sep-2002  23:18  10.0.4503.0     1,972,808  Outllibr.dll
   08-Nov-2002  22:46  10.0.4705.0       338,504  Pstprx32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

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