OL2002: Error Message: The Exchange Mailbox Conferencing Resource is not Configured Properly

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View products that this article applies to.

This article was previously published under Q330981

For a Microsoft Outlook 2000 version of this article, see 328260 (http://support.microsoft.com/kb/328260/EN-US/ ) .

SYMPTOMS

When you try to book an online meeting request and you specify both a physical and a virtual conference room in the Resources dialog box, you may receive the following error message:

The Exchange Mailbox Conferencing resource is not configured properly.

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This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date          Time       Size        File name
   ----------------------------------------------------------------------
   13-Dec-2002   07:33:12   2,347,904   Outlook.msp     (Client Patch)
   13-Dec-2002   09:18:36   5,207,944   Outlookff.msp   (Full File Patch)

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time       Version       Size        File name
   ---------------------------------------------------------------
   19-Sep-2002   15:23:06   10.0.4517.0     105,032   Envelope.dll
   13-Dec-2002   02:58:48   10.0.4810.0     346,696   Exsec32.dll
   08-Aug-2002   21:22:20   10.0.4406.0     137,800   Impmail.dll
   14-Nov-2002   19:14:22   10.0.4712.0     539,208   Outlcm.dll
   13-Dec-2002   02:58:50   10.0.4810.0   6,314,568   Outllib.dll
   11-Oct-2002   16:14:26   10.0.4608.0      92,744   Outlmime.dll
   12-Sep-2002   09:52:42   10.0.4510.0      47,688   Outlook.exe
   08-Nov-2002   15:47:32   10.0.4705.0     121,416   Outlph.dll
   25-Nov-2002   12:50:22   10.0.4721.0      47,688   Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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WORKAROUND

To work around this problem, book the two resources for the conference separately.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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MORE INFORMATION

For additional information about how to enable the Microsoft Exchange Conferencing option in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:

263267 (http://support.microsoft.com/kb/263267/EN-US/ ) XCCC: How to Make Exchange 2000 Conferencing Server Available in Outlook

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

311144 (http://support.microsoft.com/kb/311144/EN-US/ ) XCCC: You Cannot Book Physical and Virtual Conference Resources in the Same Request

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