Stability and Performance Issues May Occur for Busy CMS Sites

View products that this article applies to.

This article was previously published under Q331111

SYMPTOMS

For a large and a busy Microsoft Content Management Server (MCMS) Web site, stability issues and performance issues may occur. This is because of heap fragmentation and contention. You may see the following symptoms on the computer that is running MCMS 2001:

Clients (Web browsers) report
HTTP 500 Internal Server Error
In the IIS logs, most, if not all requests for ASP pages result in
ASP_0147 | Server_500_Error
.
The CPU utilization of the server is very high, typically close to 100%.
The site may not respond.
There are more than 600 current connections to the Web server.
The memory usage on the Web server is at the maximum. You may receive
OUT OF MEMORY
errors in your event logs.

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CAUSE

This problem occurs because of severe heap fragmentation and also because of contention on the MCMS Web server.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Content Management Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

906142 (http://support.microsoft.com/kb/906142/ ) How to obtain the latest Content Management Server 2002 service pack

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Hotfix information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time  Version    Size      File name
   -----------------------------------------------------------
   30-Jan-2003 01:32 4.1.1111.0 1,149,952 Aeserverobject.dll  
   30-Jan-2003 01:32 4.1.1111.0 1,125,376 Resolutionobjectmodel.dll  
   30-Jan-2003 01:31 4.1.1111.0   634,368 Serverconfigurationapi.dll

Note Because of file dependencies, this update requires Content Management Server 2001 Security Release Package 2 (SRP2).

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STATUS

Microsoft has confirmed that this is a problem in Content Management Server 2001. This hotfix is a built-in component in MCMS 2002. You do not have to apply this hotfix on computers that are running MCMS 2002. MCMS 2002 Service Pack 1 includes more fixes for MCMS performance-related issues. You can apply MCMS 2002 SP1 to help solve this type of issue.

This problem was corrected in Content Management Server 2002 Service Pack 1.

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