PRJ2002: When You Try to Close a Master Project, You Are Repeatedly Prompted to Save Changes

View products that this article applies to.

This article was previously published under Q331199

SYMPTOMS

When you open a master project as read-only and expand or collapse inserted projects, you are prompted to save changes when you close the master project. If you click Yes or No, you are prompted to save changes to each inserted project. Some master projects may contain several inserted projects, and this results in repeated prompts. You do not have the option to select Yes to all or No to all.

Additionally, if you click Yes to All in the first dialog box, Microsoft Project may stop and all the inserted projects may remain checked out. Users cannot access any of these projects until an administrator checks them in manually.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Project 2002 and Microsoft Project Server 2002. To resolve this problem you must install the latest service pack for both the Microsoft Project 2002 client and the Microsoft Project 2002 server.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

867829 (http://support.microsoft.com/kb/867829/ ) How to obtain the latest Microsoft Project 2002 service pack

867830 (http://support.microsoft.com/kb/867830/ ) How to obtain the latest Microsoft Project Server 2002 service pack

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Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   --------------------------------------------------------------
   24-Oct-2002  05:05                  8,859,648  Project10.msp
   22-May-2002  22:37  10.0.4109.0     7,445,320  Owc10.dll        
   18-Oct-2002  03:23  10.0.2002.1017    909,824  Pj10od10.dll     
   09-Oct-2002  19:31  10.0.2002.1009  4,108,800  Pjoledb.dll      
   24-Oct-2002  04:08  10.0.2002.1023 10,101,248  Winproj.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project 2002 Service Pack 1 and Project Server 2002 Service Pack 1.

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