OL2002: You Cannot Use the Quick Key Search in a Large Shared Inbox Folder

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This article was previously published under Q331483

SYMPTOMS

If you view the Inbox, and then click any letter on the keyboard while you are using Outlook 2002, Outlook 2002 is supposed to quickly sort to items that start with the previously clicked letter. This function is known as a quick key search and should work for any column that is selected in the current view. You may notice that this functionality does not work as expected when you view the contents of a large shared Inbox that belongs to another user if the shared mailbox is on a different Microsoft Exchange.

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RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

      Date         Time    Size       File name
   ---------------------------------------------
   11-Nov-2002  23:24   2,287,332  Outlook.msp
   12-Nov-2002  00:59   5,154,032  Outlookff.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   08-Nov-2002  21:47  10.0.4705.0       539,208  Outlcm.dll       
   08-Nov-2002  21:47  10.0.4705.0     6,314,568  Outllib.dll      
   11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   08-Nov-2002  21:47  10.0.4705.0       121,416  Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.

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