Article ID: 331683 - Last Review: November 24, 2006 - Revision: 1.6 SharePoint Portal Server Stops Responding When You Create a New Folder Over an SSL Connection
This article was previously published under Q331683 SYMPTOMS When you connect to the SharePoint Portal Server dashboard
site over a Secure Sockets Layer (SSL) connection in Microsoft Internet
Explorer and create a new folder in the Document Library, SharePoint Portal
Server may stop responding (hang). When this symptom occurs, you must restart
Microsoft Internet Information Services (IIS) 5.0 to restore SharePoint Portal
Server functionality. Because of this, you cannot add a new folder to the
Document Library in SharePoint Portal Server over an SSL
connection. CAUSEThis problem may occur if both of the following conditions
exist:
RESOLUTION A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Size File name ---------------------------------------- 11-Jun-2002 01:53 1187840 Msdaipp.dlll STATUSMicrosoft has
confirmed that this is a problem in Microsoft SharePoint Portal Server 2001.
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