FIX: Error Message in BizDesk When You Try to Expand the Parent Category

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This article was previously published under Q331804

SYMPTOMS

When you try to expand a parent category in the tree view of the Commerce Server Business Desk (BizDesk) Edit Virtual Catalog - Edit Category page, you may receive the following error message:

The ASP page reported an error.
Code: 0x8898001C
Source: response_Categories.asp
Description: The Category you specified doesn't exist

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size    File name
   ---------------------------------------------------
   28-Oct-2002  21:08  65,523  Common.asp
   28-Oct-2002  21:07   9,079  Response_categories.asp

To apply this hotfix, replace the two ASP files in the BizDesk Root\ Catalogs\Editors folder.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

Steps to Reproduce the Behavior

Create a virtual catalog.
Open this catalog, and then locate the Categories area.
Create a New category named parent, and then click Save & Back.
Create another category named child.
Assign the category that you created in step 4 as child of the parent category, and then click Save & Back.
Click the child category, and then click Edit.
In Available Parent Categories of Assigned Categories, expand the parent node.