Article ID: 331866 - View products that this article applies to.
This article was previously published under Q331866
This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft has released an update to Microsoft Outlook 2002 Service Pack 2 (SP-2). This update fixes a crash or lack of response that is described in the following Microsoft Knowledge Base article
329349that was introduced in Microsoft Office XP Service Pack 2 (SP2) that affects Microsoft Outlook Post Office Protocol version 3 (POP3) when you download messages.
(http://support.microsoft.com/kb/329349/ )OL2002: Outlook Stops Responding When You Download a Message After You Apply Office XP Service Pack 2
This update also fixes a vulnerability that could allow an attacker to send a malformed message, which would make the user’s Microsoft Outlook session unresponsive. Additionally, this update includes security fixes and corrects other issues in Microsoft Outlook 2002 SP-2.
This article describes how to download and install the Outlook 2002 Update: December 4, 2002.
This update was first included in Office XP Service Pack 3. For additional information about the latest service pack for Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
How to Download and Install the UpdateIMPORTANT: The installation of the Outlook 2002 Update: December 4, 2002 that is described in this article requires that your version of Microsoft Windows Installer be 2.0 or later.
Client UpdateIMPORTANT: Before you install the client update, you must have Office XP Service Pack 2 (SP2) installed. For additional information about how to install Office XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
If you installed Outlook from a CD-ROM, you have the following two options:
Office Product UpdatesTo have the Office Product Updates Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site:
http://office.microsoft.com/ProductUpdates/default.aspxAfter detection is complete, you receive a list of recommended updates for your approval. Click Start Installation to complete the process.
Install Only the Client UpdateFollow these steps to download and install the client update:
NOTE: Before you install the administrative update by using the steps in this article, verify that your administrative installation point has Microsoft Office XP Service Pack 1 (SP1) or Office XP SP2 installed. For additional information about how to obtain the latest Office XP Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:
307841If you installed Outlook 2002 from a server location, the server administrator must update the server location with the administrative public update and deploy that update to your computer.
(http://support.microsoft.com/kb/307841/ )How to obtain the Latest Office XP service pack
If you access HTTP e-mail accounts through Outlook, you should see the following Microsoft Knowledge Base article before you apply this update.
811159If you are the server administrator, follow these steps to download the administrative update:
(http://support.microsoft.com/kb/811159/ )Error message when you open an e-mail message in your HTTP account after you install Outlook 2002 update: December 4, 2002
301348This article contains standard instructions for installing an administrative public update.
(http://support.microsoft.com/kb/301348/ )How to install a public update to administrative installations of Office XP
How to Determine Whether the Public Update Is InstalledOutlook 2002 Update: December 4, 2002 contains updated versions of the following files:
Envelope.dll 10.0.4517.0 Exsec32.dll 10.0.4608.0 Impmail.dll 10.0.4406.0 Outlcm.dll 10.0.4510.0 Outllib.dll 10.0.4608.0 Outlmime.dll 10.0.4608.0 Outlook.exe 10.0.4510.0 Outlph.dll 10.0.4406.0
In Outlook, click About Microsoft Outlook on the Help menu to determine the version that is on your computer. If the update is installed, version 10.4608.4219 appears in the About Microsoft Outlook dialog box.
For additional information about how to check the version of Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/291331/ )How to check the version of Office XP
NOTE: If Outlook 2002 Update: December 4, 2002 is already installed on your computer, you receive the following message when you try to install Outlook 2002 Update: December 4, 2002:
This update has already been applied or is included in an update that has already been applied.
Issues Fixed by the UpdateWhen you use Outlook on a POP3 or IMAP (MSN Hotmail) mail server, you receive a malformed message that causes Outlook to stop responding (crash) each time you try to retrieve the message from the mail server. This issue continues to occur until the malformed message is removed from the server. The update fixes the issues described in the following Knowledge Base articles:
(http://support.microsoft.com/kb/323242/ )OL2002: The Custom MAPI Transport Provider Does Not Force Outlook to Retrieve Messages Immediately
(http://support.microsoft.com/kb/325895/EN-US/ )OL2002: Filtered Views Do Not Work with Custom Keyword Fields
(http://support.microsoft.com/kb/327595/EN-US/ )OL2002: An Extra Signature Is Added When You Insert an Attachment Programmatically
(http://support.microsoft.com/kb/326347/EN-US/ )OL2002: Journal Entry for a Contact Includes the Contact's Title
(http://support.microsoft.com/kb/327563/EN-US/ )OL2002: Outlook Does Not Display the Task Names When You Print Calendars That Have the Tasks Grouped by Category in the Calendar View
(http://support.microsoft.com/kb/327058/EN-US/ )OL2002: The Message Body of the NDR Is Blank
(http://support.microsoft.com/kb/328005/EN-US/ )OL2002: Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer
(http://support.microsoft.com/kb/329653/EN-US/ )OL: Size of Autosaved Outlook Messages That Have Embedded Objects May Double When Word Is the Default Editor
(http://support.microsoft.com/kb/329305/EN-US/ )OL2002: Image in Signature Not Viewable Upon Reply (Red "X" is Shown Instead)
Additional Issues That Are Fixed by the UpdateThe issues in this section are also fixed by the update.
URLs Do Not Work When You Open Folder Items with the Outlook:// Protocol After You Install Office XP SP1
When you try to access Folder items with the outlook:// protocol using the entry ID of the item in the Uniform Resource Locator (URL) after you apply Office XP SP1, the links may be inaccessible and cause the resource or item to not be found.
New Journal Entry for Contact Creates Two links for the Contact
When you create a new journal entry for a contact by using the Actions menu in the Contacts form, the contact is listed two times in the Contacts box in the new Journal Entry form if the contact has a title (for example, Dr., Mr., or Ms.) in the Full Name box in the Contact form.
You Cannot Turn on or Turn Off the DualFont Mode Option When you Use SBCS Characters in the Japanese version of Outlook 2002
If you input an English letter of half width (example: "a," "b," "c," and "d") when you edit a message in the Japanese version of Outlook 2002, your preferred font may be ignored unexpectedly, and the Arial font is used.
Administrators Cannot Prevent Users from Creating or Accessing Outlook Data Files
Office XP SP2 breaks the fix that is described in the following Microsoft Knowledge Base article, and does not allow administrators to prevent users from creating or accessing Outlook data files:
(http://support.microsoft.com/kb/323244/US-EN/ )OL2002: Administrators Cannot Prevent Users from Creating Outlook Data Files
Contact us for more help
Connect with Answer Desk for expert help.