MacOFFX: You Cannot Install or Use Multiple Copies of Office X for Mac

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Article ID: 331935 - View products that this article applies to.
This article was previously published under Q331935
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SYMPTOMS

If you try to run one copy of Microsoft Office v. X for Mac on your desktop computer and another copy on your laptop at the same time, and both copies are networked together, you receive one of the following error messages when the second instance of Microsoft Office X starts
This installation of Microsoft Office X exceeds the number of installations permitted by the license agreement. <Name> is already using this installation of Microsoft Office X. The program will now quit.
-or-
Microsoft Office X cannot start because Microsoft Office X is already in use. An office program is being use by <Name>. Your installation exceeds the number of installations permitted by the license agreement. Click more information to learn about the Microsoft office licensing.
where <Name> is the Macintosh Operating System X (Mac OS X) user name that is running the first copy of Microsoft Office X.

CAUSE

This behavior occurs if you install two copies of Microsoft Office v. X for Mac on two different computers that are on the same network, with the same product key, and one or both copies have not been updated to the Microsoft Office v. X for Mac Service Release 1 (SR-1).

RESOLUTION

To run two copies of Microsoft Office v. X for Mac on different networked computers, both copies of the product must be updated to the Microsoft Office v. X for Mac SR-1 version. Follow these steps to determine if Office v. X for Mac SR-1 is already installed on either copy of Microsoft Office v. X for Mac:
  1. Start Microsoft Word X for Mac.
  2. In the Project Gallery, create a blank document.
  3. On the Word menu, click About Word.
If this copy of Microsoft Office v. X for Mac has Office v. X for Mac SR-1 installed, the following text appears in the About Word dialog box under the Office X logo:
Microsoft Word X for Mac Service Release 1
To resolve this behavior, download and install the Microsoft Office v. X for Mac SR-1 file. For additional information about how to download and install the Microsoft Office v. X for Mac SR-1 file, click the following article number to view the article in the Microsoft Knowledge Base:
323601 MACOFFX: How to Obtain and Install Office v. X for Mac SR-1

Properties

Article ID: 331935 - Last Review: January 9, 2006 - Revision: 2.1
APPLIES TO
  • Microsoft Office X for Mac Standard Edition
Keywords: 
kbprb KB331935
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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