SharePoint Team Services admin operation in Microsoft Project Web Access does not work

View products that this article applies to.

This article was previously published under Q331971

SYMPTOMS

When you have performed the steps that are outlined in the following Microsoft Knowledge base articles

819643 (http://support.microsoft.com/kb/819643/ ) PSVR2002: Port Error Message: Cannot Connect to the Specified Web Server Running SharePoint Team Services

818846 (http://support.microsoft.com/kb/818846/ ) PSVR2002: Connect Error, Cannot Connect to or Create the Specified Web Server Running SharePoint Team Services Error Messages

810604 (http://support.microsoft.com/kb/810604/ ) PSVR2002: How to Troubleshoot SharePoint Team Services

you can continue to receive one of the following error messages:

Microsoft Project Server cannot read from the specified SharePoint database. The reasons could be:

ComputerName\UserName does not have read permissions on the specified SharePoint database.
The database server and database name are not correctly specified.
The database server is down and cannot be accessed at this time.

Microsoft Project Server cannot connect to the specified Web server running SharePoint Team services. The reasons could be:

SharePoint Team Services is not installed on http://ServerName:PortNumber.
ComputerName\UserName is not in the Windows NT Administrators group on ComputerName.
If the local area network has proxy servers for Internet access, the proxy server is not specified in the LAN settings for the Internet Explorer.
The server URL http://ServerName:PortNumber is not correct or the server cannot be accessed at this time.
The SharePoint administration port PortNumber is not correct. For more information on setting up and configuring SharePoint Team Services on a Web server, refer to the Microsoft Project Server Installation Guide on the Microsoft Project Server menu (Start menu, Programs submenu).

VBscript:Microsoft Project Web Access Error occurred when creating subweb. Subweb does not seem to exist.

Cannot create subweb when the Microsoft Project Server machine has Internet Explorer version 5.5 installed.

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WORKAROUND

You may be able to work around this problem by installing Microsoft Internet Explorer 6.0 or later.

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This problem is corrected in Microsoft Project Server 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867830 (http://support.microsoft.com/kb/867830/ ) How to obtain the latest Microsoft Project Server 2002 service pack

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Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   01-Oct-2002  04:50                  3,525,120  Prjsvr10.msp
   30-Aug-2002  00:13                        611  Build.inc
   05-Sep-2002  19:19                      6,133  Clntutil.asp
   05-Sep-2002  19:19                     13,525  Dlmain.asp
   05-Sep-2002  19:19                      6,946  Issshell.asp
   05-Sep-2002  19:19                     16,837  Linkissu.asp
   05-Sep-2002  19:19                      3,975  New4task.asp
   17-Sep-2002  00:56  10.2002.0.916     626,688  Pds.dll          
   24-Sep-2002  04:44  10.0.2002.923     909,824  Pj10od10.dll     
   29-Aug-2002  19:20                    914,153  Pjclient.cab
   01-Oct-2002  01:00  10.0.2002.930     167,936  Pjobjprv.dll     
   17-Sep-2002  01:12  10.0.2002.916   4,108,800  Pjoledb.dll      
   06-Aug-2002  18:16                      3,584  Prjsvre.mst
   05-Sep-2002  19:19                     53,683  Svrdbdl.asp

Note You may have to install this fix to work around problems that may occur when you install Microsoft SharePoint Team Services from the Microsoft SharePoint Configuration Wizard in Microsoft Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

818876 (http://support.microsoft.com/kb/818876/ ) PSVR2002: Setup Error "SharePoint Has Not Been Configured Properly for Project Server"

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project Server 2002 Service Pack 1.

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