PRJ2002: Problems with Scaling and Printing Symbols

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This article was previously published under Q331972

SYMPTOMS

After you change the scale and print your chart, your print job may be missing the Milestone, External Milestone and Deadline symbols in the Legend on the last few pages. This symptom may not occur with all scaling values, and only occurs if you print a file with Legends.

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RESOLUTION

Service Pack Information

This problem is corrected in Project 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867829 (http://support.microsoft.com/kb/867829/ ) How to obtain the latest Microsoft Project 2002 service pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:

      Date         Time   Version         Size        File name
   -------------------------------------------------------------
   09-Oct-2002  23:30                   8,859,648  Project10.msp
   22-May-2002  22:37  10.0.4109.0      7,445,320  Owc10.dll
   09-Oct-2002  19:31  10.0.2002.1009     909,824  Pj10od10.dll
   09-Oct-2002  19:31  10.0.2002.1009   4,108,800  Pjoledb.dll
   09-Oct-2002  19:31  10.0.2002.1009  10,101,248  Winproj.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project 2002 Service Pack 1.

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