Article ID: 331976 - View products that this article applies to.
This article was previously published under Q331976
When you apply an Office 2000 service pack, patch, or hotfix, the service pack, patch, or hotfix may not update some unversioned Office 2000 files on your hard disk as intended. Unversioned files in Office 2000 use the following file name extensions:
.awNOTE: Unversioned files are files that do not use version numbers.
This issue occurs if the unversioned file (or files) is modified in some way. For example, some files are automatically modified by Office 2000 when you use a feature of an Office 2000 program. Windows Installer treats these files as user-modified unversioned files.
When a file is modified, the Modified date of the file appears as a later date than the Created date. (To view the date properties of a file, right-click a file, click Properties, and then click the General tab.) Windows Installer compares the Created date with the Modified date of unversioned files to determine whether it is safe to update the existing file with the version that is included in the service pack, patch, or hotfix. This mechanism is designed to make sure that you do not overwrite any user-modified unversioned files on the hard disk.
As a result, when you install an Office 2000 service pack, hotfix, or patch that contains updated versions of the modified unversioned file, Windows Installer detects the modified version of the file on the hard disk, and does not update the file with the version that is included in the service pack, hotfix, or patch.
To work around this issue, locate and rename the unversioned Office 2000 files on your hard disk that are affected by the Office 2000 update that you want to apply. Do this before you apply the update. After you rename the files, apply the update. When you do this, Windows Installer correctly detects and installs the updated version of the files.
IMPORTANT: Make sure that you rename only the unversioned Office 2000 files that are included in the service pack, hotfix, or patch that you want to apply. Before you perform this procedure, see the documentation that accompanies the service pack, hotfix, or patch to determine the unversioned files that are updated by the service pack, hotfix, or patch. For a list of file name extensions used by Office 2000 unversioned files, see the "Symptoms" section of this article.
To rename unversioned Office 2000 files, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
You can also use the rename (or ren) command to rename the files from the command prompt. To rename files by using the rename command:
276367For additional information about Office 2000 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
320519For more information about Windows Installer technology, visit the following Microsoft Developer Network (MSDN) Web site:
(http://support.microsoft.com/kb/320519/EN-US/ )OFF: Hotfixes Require the Latest Office Service Pack
Overview of Windows Installer
Article ID: 331976 - Last Review: February 1, 2007 - Revision: 1.6