Fonts change in text form fields in Word 2002

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This article was previously published under Q332114

SYMPTOMS

When you open a document that contains text form fields, and the document has been saved as a Rich Text Format (rtf) file, the font formatting of the form field may change to another font. The font might change to a font that contains double-byte characters, such as MS Mincho, MS Gothic or Arial Unicode MS. One or more of these fonts must be installed for this problem to occur.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

      Date         Time   Size       File name
   ------------------------------------------------
   25-Oct-2002  08:07  5,728,836  Winword.msp
   25-Oct-2002  08:28  5,639,208  Winword_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version      Size        File name
   --------------------------------------------------------
   24-Oct-2002  18:44  10.0.4622.0  10,598,984  Winword.exe

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WORKAROUND

To work around this problem, use any of the following methods:

Put the insertion point in the form field, and then press the DELETE key. The font of the form field reverts to the original font and point size. You may want to automate this process by using a macro.
Do not save the file as an .rtf file.
Remove the MS Mincho, MS Gothic and Arial Unicode fonts from your computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.

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