Article ID: 555204 - Last Review: December 14, 2005 - Revision: 1.0

Hard Drive format causes failure of installation of Windows Small Business Server 2003

Author: Susan Bradley MVP

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SUMMARY

During the initial installation, you may receive "Cannot run DCPromo because the SYSVOL partition is not formatted as NTFS" or "permissions could not be properly configured for the Fax Operators security group" and the installation may indicate errors.

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SYMPTOMS

During the initial installation of Windows Small Business Server 2003, you may receive messages such as "Cannot run DCPromo because the SYSVOL partition is not formatted as NTFS" even though the hard drive has been formatted as an NTFS drive. You may also receive the message indicating that Server Tools did not install properly "an error occurred while the server was being configured. Rerun Setup". Additional error messages include an error on Server configuration stating "permissions could not be properly configured for the Fax Operators security group".

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CAUSE

While Windows Small Business Server 2003 can be successfully installed on Basic Hard drives, the error may occur due to RAID, or SATA controllers. You may wish to review the documentation provided by your Server's Motherboard vendor as to recommended hard drive configurations and look for updated drivers from the manufacturers web site.

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RESOLUTION

If using INTEL raid or hardware, visit this web site to download drivers to solve this issue: http://downloadfinder.intel.com/scripts-df-external/filter_results.aspx?strTypes=all&ProductID=2101&OSFullName=Windows*+2000&lang=eng&strOSs=19&submit=Go%21

If you are not using Intel devices, you may consider converting the hard drives to dynamic which may resolve the issue. On the server, open up the Disk Management Console, then on Disk management under Storage and right mouse click on the hard drive to convert it to dynamic from basic.

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MORE INFORMATION

Additional information to convert from basic to dynamic disks can be found at http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windowsserver2003/proddocs/entserver/dm_upgrade.asp and http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windowsserver2003/proddocs/entserver/sag_DISKconcepts_10.asp

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APPLIES TO

Microsoft Windows Small Business Server 2003 Standard Edition
Microsoft Windows Small Business Server 2003 Premium Edition

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