When you install Bluetooth device, using the software from the hardware.

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Article ID: 555210 - View products that this article applies to.
Author: Jesse Lin MVP
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CAUSE

This issue may occur if the following conditions are true:
 
Because Windows XP Service Pack 2 support Bluetooth Device directly. If you plug the Bluetooth device without the driver, Windows XP Service Pack 2 will automatically install driver that is included in Windows XP SP2. If you install the driver form hardware after Windows detect Bluetooth device, it's control by Microsoft Bluetooth Enumerator, not the third-party driver.

RESOLUTION

To fix this issue and to successfully install the third-party driver for your Bluetooth adapter, use one of the methods that is described in the KB 840635.
 
Cannot install a Bluetooth device after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/840635

MORE INFORMATION

How to install and configure Bluetooth devices in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=883259
Cannot install a Bluetooth device after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/840635

Properties

Article ID: 555210 - Last Review: October 15, 2004 - Revision: 1.0
APPLIES TO
  • unknown KMS 11743
Keywords: 
kbpubtypecca kbpubmvp kbhowto KB555210
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