Help and Support From Start menu won't open

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Article ID: 555329 - View products that this article applies to.
Author: Soumitra Sengupta MVP
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SYMPTOMS

When you try to access Help and Support on the Startup menu, you receive "Windows cannot find 'helpctr.exe'. Make sure you typed the name correctly and then try again. To search for a file, click the Start Button and then click Search."

CAUSE

These behaviors are indicative of a missing or damaged registry entry.

RESOLUTION

To resolve this problem:-
Start>Run>type in: %systemroot%\pchealth\helpctr\binaries\HelpCtr.exe>Press Enter
 
Alternatively,
1.Open a CMD.EXE window.
2. Type the following command and press Enter.
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE" /VE /T REG_SZ /D "C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe" /F
 
If the file is missing, then open %systemroot%\inf folder and locate the
PCHealth.inf file (might show as PCHealth in Windows Explorer). Right-click the
file and choose "Install". Insert the XP CD when prompted.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.

 


 

Properties

Article ID: 555329 - Last Review: June 12, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Service Pack 1
  • Microsoft Windows XP Service Pack 2
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555329
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