Troubleshooting Event ID 9554 using ADFind Utility

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Article ID: 555433 - View products that this article applies to.
Author: Mohammed Athif Khaleel MVP
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SUMMARY

Event ID 9554: Unable to update Mailbox SD in the DS. Mailbox Guid: f83fade5-8dc0-4f58-96bb-f5fd00b6e7c4. Error Code 0x8004010f

SYMPTOMS

Event Type: Warning
Event Source: MSExchangeIS
Event Category: General
Event ID: 9554
User:  N/A

Description:
Unable to update Mailbox SD in the DS.
Mailbox Guid: f83fade5-8dc0-4f58-96bb-f5fd00b6e7c4. Error Code 0x8004010f

CAUSE

This is due to change in permission on Mailbox as stated in the event.

RESOLUTION

To resolve this issue, we need to identify the mailbox with the problem. KB http://support.microsoft.com/default.aspx?scid=kb;en-us;322308 explains the procedure to locate the Mailbox that causes this Issue. These steps are time consuming & little complicated and have to be executed very carefully.
 
ADFind utility comes to rescue. We can automate this task using excellent ADFind utility from MVP Joe Richards (joe@joeware.net). ADFind can be downloaded from http://www.joeware.net/win/free/tools/adfind.htm. Currently the version available is Version 1.26.00.
 
Save the downloaded file to %systemroot%\system32 on your machine or on the server from where you want to execute and use the following syntax. Substitute the GUID portion of "msExchMailboxGUID" as stated in the event.
 
Syntax:
adfind -gc -b "" -binenc -f " msExchMailboxGUID={{GUID:8be63a77-8f64-498d-a98d-6ee955e5883d}}" -dn
 
Running this command will Convert the 32-character GUID from the Event ID 9554 description to an msExchMailbox value.
 
Sample output:

C:\Documents and Settings\Administrator>adfind -gc -b "" -binenc -f " msExchMailboxGUID={{GUID:8be63a77-8f64-498d-a98d-6ee955e5883d}}" -dn
 
AdFind V01.26.00cpp Joe Richards (joe@joeware.net) February 2005
Transformed Filter:  msExchMailboxGUID=w\3A\E6\8Bd\8F\8DI\A9\8Dn\E9U\E5\88\3D
Using server: <FQDN>
Directory: Windows Server 2003
dn:CN=Mktg User,CN=Users,DC=Contosso,DC=com
1 Objects returned
 
So, ADFind, will not only convert the 32-character GUID from the Event ID 9554 description to an msExchMailbox value but it also gives the DN of of that msExchMailbox value.
 
Now that you have the DN of of that msExchMailbox value, you need to identify the user as stated in the output of ADFind and change mailbox permissions;
 
1. Start the Active Directory Users and Computers snap-in.
 
2. Right-click the user whose permissions you want to change, and then click Properties.
 
3. Click the Security tab, click to select the Allow inheritable permissions from parent to propagate to this object check box, and then click OK.

NOTE: Do not select this check box for the built-in Administrator or for the Domain\Administrator objects.
 

MORE INFORMATION

ADFind can be downloaded from http://www.joeware.net/win/free/tools/adfind.htm. For more information regarding this tool, PING MVP Joe Richards (joe@joeware.net).

Properties

Article ID: 555433 - Last Review: August 21, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555433
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