Unable to load Windows Help and Support

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Article ID: 555472 - View products that this article applies to.
Author: Raghu Boddu MVP
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SUMMARY

While opening Windows Help and Support, you may experience an error.

SYMPTOMS

When you try to open Windows Help and Support Center in Windows XP, you may experience any of the following error/symptom:
 
- Windows cannot find HELPCTR.exe error.
- A locate box may be displayed prompting to select the patch of HELPCTR.exe file.

CAUSE

This error may occur if a registry key is missing or corrupted.

RESOLUTION

To resolve the issue, perform the following:
 
Go to Windows registry.
Navigate to the following registry key:
 
HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths
 
Double-click HELPCTR.EXE.
Right-Click (Default) in the right window pane, and click Modify.
 
Type the following:
 
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
 
Click OK.
Exit the Registry Editor, and restart Windows XP.

Properties

Article ID: 555472 - Last Review: October 11, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 1
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555472
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