Article ID: 555472 - Last Review: October 11, 2005 - Revision: 1.0 Unable to load Windows Help and SupportSUMMARYWhile opening Windows Help and Support, you may experience an error. SYMPTOMSWhen you try to open Windows Help and Support Center in Windows XP, you may experience any of the following error/symptom: - Windows cannot find HELPCTR.exe error. - A locate box may be displayed prompting to select the patch of HELPCTR.exe file. CAUSEThis error may occur if a registry key is missing or corrupted. RESOLUTIONTo resolve the issue, perform the following: Go to Windows registry. Navigate to the following registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths Double-click HELPCTR.EXE. Right-Click (Default) in the right window pane, and click Modify. Type the following: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe Click OK. Exit the Registry Editor, and restart Windows XP. APPLIES TO
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