Windows Media Player has encountered a problem and needs to close

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Article ID: 555494 - View products that this article applies to.
Author: Soumitra Sengupta MVP
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SUMMARY

When you start Windows Media Player you get the following error:-"Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience."

Tips

Windows Media Player has encountered a problem and needs to close

The above problem arises if an incorrect version of the Wmpui.dll file is registered on your computer. This happens due to third party application.
Resolution:-
Start>Run>type cmd and press the enter key.Now in the Command Prompt window type the following command and followed by that press the enter key:-
regsvr32 %SystemRoot%\system32\wmpui.dll.
You will receive a message that is similar to:
DllRegisterServer in C:\WINDOWS\system32\wmpui.dll succeeded. Click  OK and restart Windows Media Player.
 
Further Help:-
Error Message: Windows Media Player Has Encountered a Problem and Needs to Close
http://support.microsoft.com/kb/330332

Properties

Article ID: 555494 - Last Review: November 1, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Service Pack 1
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Tablet PC Edition
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