Article ID: 555839 - Last Review: December 22, 2006 - Revision: 1.0

The system cannot log you on due to the following error: The RPC server is unavailable

Author: Yuval Sinay MVP
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SUMMARY

The following article will help you to resolve the error "The system cannot log you on due to the following error: The RPC server is unavailable"
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SYMPTOMS

During logon to the domain the following error may appear:
 
 "The system cannot log you on due to the following error: The RPC server is unavailable"
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CAUSE

 
There can be a few reasons for this problem:
 
     1. Incorrect DNS settings.
 
     2. Incorrect Time and Time zone settings.
 
     3. The "TCP/IP NetBIOS Helper" service isn't running.
 
     4. The "Remote Registry" service isn't running.
 
 
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RESOLUTION

 
  1. Verity correct DNS settings.
 
               Troubleshooting "RPC Server is Unavailable" in Windows
               http://support.microsoft.com/kb/224370
 
    2. Verity correct Time and Time Zone settings.
 
    3. Verity that "TCP/IP NetBIOS Helper" is running and set to auto start after restart.
 
    4. Verity that "Remote Registry" is running and set to auto start after restart.
 
 
  •      Its recommended to reboot the computer after changing the required settings.
 
 
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MORE INFORMATION

 
Using Windows Server 2003 in a Managed Environment
Windows Time Service
 
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/security/ws03mngd/26_s3wts.mspx
 
 
You receive a "The RPC server is unavailable" error message when you open Disk Management in Windows XP
 
http://support.microsoft.com/kb/884564
 
Troubleshooting "RPC Server is Unavailable" in Windows
 
http://support.microsoft.com/kb/224370
 
 
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APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows 2000 Enterprise Edition
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Windows XP Professional
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Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555839
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