A black screen may appear while logon by using remote desktop

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Article ID: 555840 - View products that this article applies to.
Author: Yuval Sinay MVP
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SUMMARY

The following knowledgebase can help you to resolve the issue of a black screen may appear while logon by using remote desktop

SYMPTOMS

 
While logon into a remote server by using remote desktop, the following issues may occur:
 
      1. A slow logon process.
 
      2. A black screen appear for a while, until the regular desktop appear.
 
 

RESOLUTION

 
    1. Disable the use of "Bitmap Caching" on the RDP client.
 
    2. Verity that the server, client and the network equipment using the "MTU" size.
 
 
 
 
 

MORE INFORMATION

 
Configure bitmap caching
 
http://technet2.microsoft.com/WindowsServer/en/library/0e8eb703-baf8-4a28-a397-83204717bfa81033.mspx?mfr=true
 
Troubleshooting Specific Remote Desktop Problems
 
http://technet2.microsoft.com/WindowsServer/en/library/158fc95f-4205-4894-9907-2644182125121033.mspx?mfr=true
 
 

Properties

Article ID: 555840 - Last Review: December 22, 2006 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555840
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