"Loading Reporting Hierarchy Failed" error after the new Root Management Server Promotion

Author: Ka Lung Lai MVP

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SUMMARY

After the Recovery of the Operations Manager RMS. You will get an error message in the Operations Console Reporting Tab-"Loading Reporting Hierarchy Failed"

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When you completed the promotion for a new Root Management Server on the existing Management Server. You will get an error message "Loading Reporting Hierarchy Failed" in the Operations Console Reporting Tab. And the Reports Hierarchy unable to load.

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CAUSE

It is cause the rsreportserver.config and web.config files still contact the old Root Management Server.

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RESOLUTION

To solve this issue for the Operations Console, follow the steps that listed below

Navigate to %Program Files%\Microsoft SQL Server\MSSQL2\Reporting Services\ReportServer on the Reporting Server.
Open rsreportserver.config file in notepad
Find the 2 entries for <ServerName> and change it to the new Root Management Server name

To solve this issue for the Web Console, follow the steps that listed below

Navigate to %Program Files%\System Center Operations Manager 2007\Web Console on the Web Console Server.
Open the Web.config file in Notepad
Find

<add key="MOMServer" value="RMSname" /> And change the value=”newRMSname”

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APPLIES TO

Microsoft Operations Manager 2000 Enterprise Edition
Microsoft Operations Manager 2000 Service Pack 1

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kbpubmvp kbpubtypecca kbhowto KB555950

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