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"Loading Reporting Hierarchy Failed" error after the new Root Management Server Promotion

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Author: Ka Lung Lai MVP
Community Solutions ContentCommunity Solutions Content Disclaimer
Article ID:555950
Last Review:August 2, 2007
Revision:1.0

SUMMARY

After the Recovery of the Operations Manager RMS. You will get an error message in the Operations Console Reporting Tab-"Loading Reporting Hierarchy Failed"

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SYMPTOMS

When you completed the promotion for a new Root Management Server on the existing Management Server. You will get an error message "Loading Reporting Hierarchy Failed" in the Operations Console Reporting Tab. And the Reports Hierarchy unable to load.

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CAUSE

It is cause the rsreportserver.config and web.config files still contact the old Root Management Server.

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RESOLUTION

To solve this issue for the Operations Console, follow the steps that listed below 
1.Navigate to %Program Files%\Microsoft SQL Server\MSSQL2\Reporting Services\ReportServer on the Reporting Server.
2.Open rsreportserver.config file in notepad
3.Find the 2 entries for <ServerName> and change it to the new Root Management Server name
 
To solve this issue for the Web Console, follow the steps that listed below
1.Navigate to %Program Files%\System Center Operations Manager 2007\Web Console on the Web Console Server.
2.Open the Web.config file in Notepad
3.Find <!-- This is internal connection between the web server and the MOM server. -->
          <add key="MOMServer" value="RMSname" /> And change the value=”newRMSname”

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APPLIES TO
•Microsoft Operations Manager 2000 Enterprise Edition
•Microsoft Operations Manager 2000 Service Pack 1

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Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555950

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Community Solutions ContentCOMMUNITY SOLUTIONS CONTENT DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

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