After the Recovery of the Operations Manager RMS. You will get an error message in the Operations Console Reporting Tab-"Loading Reporting Hierarchy Failed"
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When you completed the promotion for a new Root Management Server on the existing Management Server. You will get an error message "Loading Reporting Hierarchy Failed" in the Operations Console Reporting Tab. And the Reports Hierarchy unable to load.
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It is cause the rsreportserver.config and web.config files still contact the old Root Management Server.
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To solve this issue for the Operations Console, follow the steps that listed below
| 1. | Navigate to %Program Files%\Microsoft SQL Server\MSSQL2\Reporting Services\ReportServer on the Reporting Server. |
| 2. | Open rsreportserver.config file in notepad |
| 3. | Find the 2 entries for <ServerName> and change it to the new Root Management Server name |
To solve this issue for the Web Console, follow the steps that listed below
| 1. | Navigate to %Program Files%\System Center Operations Manager 2007\Web Console on the Web Console Server. |
| 2. | Open the Web.config file in Notepad |
| 3. | Find <!-- This is internal connection between the web server and the MOM server. --> |
<add key="MOMServer" value="RMS
name" /> And change the value=”
newRMSname”
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