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Outlook Web Access users are unable to save appointments or respond to meeting requests

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Author: Shijaz Abdulla MVP
Community Solutions ContentCommunity Solutions Content Disclaimer
Article ID:556073
Last Review:March 20, 2008
Revision:1.0

SUMMARY

This article discusses a problem which causes calendaring features to be disabled in Outlook Web Access.

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SYMPTOMS

When affected users try to save a new appointment or respond to a meeting request in Outlook Web Access, they receive an error "This operation can't be performed" and the new item is not saved to the user's calendar. However, the affected user is able to perform the same calendaring functions successfully using an Outlook MAPI client. When an affected user tries to dismiss or snooze a reminder in Outlook Web Access, he/she may see the error "One or more of your reminders could not be snoozed or dismissed".
 
Additionally, the following events may be logged in the Application log of the Exchange Mailbox server that contains the user's mailbox:
 
Event Type: Warning
Event Source: EXCDO
Event Category: General
Event ID: 8230
Date:  3/19/2008
Time:  10:24:24 AM
User:  N/A
Computer: <servername>
Description:
An inconsistency was detected in user@domain.com : /Calendar/Test.EML.  The calendar is being repaired.  If other errors occur with this calendar, please view the calendar using Microsoft Outlook Web Access.  If a problem persists, please recreate the calendar or the containing mailbox.
 
For more information, click http://www.microsoft.com/contentredirect.asp.
 
 
Event Type: Error
Event Source: EXCDO
Event Category: General
Event ID: 8206
Date:  3/19/2008
Time:  10:24:24 AM
User:  N/A
Computer: <servername>
Description:
Calendaring agent failed with error code 0x80040215 while saving appointment.
 
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type: Error
Event Source: EXCDO
Event Category: General
Event ID: 8213
Date:  3/19/2008
Time:  10:24:24 AM
User:  N/A
Computer: <servername>
Description:
Calendaring agent failed to update the free/busy cache during an appointment save or delete operation.
 
For more information, click http://www.microsoft.com/contentredirect.asp.

 
Event Type: Error
Event Source: EXCDO
Event Category: General
Event ID: 8199
Date:  3/19/2008
Time:  10:24:24 AM
User:  N/A
Computer: <servername>
Description:
Calendaring agent failed in message save notification with error 0x800703eb on user@domain.com: /Calendar/test.EML.
 
For more information, click http://www.microsoft.com/contentredirect.asp.

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CAUSE

This problem maybe caused by one or more of the following conditions:
 
- Missing SystemAttendantDN registry key as mentioned in KB article 3104440 (http://support.microsoft.com/kb/310440)
- Malformed legacyExchangeDN attribute on the affected user object

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RESOLUTION

If the cause of the problem is a malformed legacyExchangeDN attribute, this can be verified and rectified as follows:
 
1.On a machine that has the Windows Support Tools installed, click Start, Run and type adsiedit.msc and click OK.
2.In the ADSIEDIT utility, expand Domains, dc=domain,dc=com and expand the container OU of the affected user.
3.Right click on the user (CN=Full name) of the user and choose Properties.
4.In the Attributes list, scroll down and select the legacyExchangeDN attribute.
5.Click the Edit button.
6.Check if the value is of the form: /o=OrganizationName/ou=First Administrative Group/cn=Recipients/cn=username and that it is not malformed. Most commonly, it maybe malformed to read /o=OrganizationName/ou=First Administrative Group/cn=Recipientsusername with a missing '/cn=' after '/cn=Recipients'.
7.Correct the value, click OK twice and close ADSIEDIT.

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MORE INFORMATION

When you change the legacyExchangeDN attribute for a user, you should rebuild the Global Address List. Emails sent by other users in the organization may not deliver to the affected user after fixing the legacyExchangeDN attribute if the sender types the name of the affected recipient from the Outlook "cache" (AutoComplete). However, if the sender selects the affected user from the GAL, the e-mail message is delivered.
 
A workaround for this would be to add the old (incorrect) value of the legacyExchangeDN as a value in the proxyAddresses attribute for the affected user to ensure e-mail delivery even from cached incorrect entries in Outlook.
 
For an Exchange Server 2007 version of this article, see KB article 556074 (http://support.microsoft.com/kb/556074).

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APPLIES TO
•Microsoft Exchange Server 2003 Standard Edition
•Microsoft Exchange Server 2003 Enterprise Edition

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Keywords: 
kbpubmvp kbpubtypecca kbhowto KB556073

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Community Solutions ContentCOMMUNITY SOLUTIONS CONTENT DISCLAIMER
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