Help and Support
 

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Hardware and software vendor contact information

The following is a contact list of Microsoft hardware and software vendors. The third-party contact information included is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

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Other

Company Product/Company Description Phone NumbersInternet/E-mail
3Com Corporation Networking companyMain: (508) 323-5000
Customer Service: (800) 876-3266 /(408)326-5000
Sales: (800) 635-3266
Fax: (508) 323-1111
http://www.3com.com/

A

Company Product/Company Description Phone NumbersInternet/E-mail
A La Mode Inc.
 
Real estate income analysis applications(800) 252-6633http://www.alamode.com

ABIT Computer (USA) Corporation
MotherboardsMain: (510) 623-0500
Support: (510) 492-0911
Fax: (510) 623-1092
http://www.uabit.com
E-mail: sales@uabit.com
E-mail: technical@uabit.com
Access SoftekDRAGNET text retrieval program(510)848-0606
(800) 386-424
http://www.accessoftek.com
Accton Technology Corp 408) 747-0994http://www.Accton.com
AccuLogicDisk controllersMain: (888) 722-8378
FAX(Canada): (905)475-5415
http://www.Acculogic.com
ACDSee Canvas   http://www.acdsee.com
Acer Technologies Main: (408) 533-7700
Fax: (408) 533-4555
http://us.acer.com
Addonics Technologiesvideo adapters, sound cards, memory modules, and peripherals http://www.addonics.com/
ADI Systems Main: (632) 829-7454 55
Fax: (632) 829-7456
http://www.adi-systems.com
Adobe Systems IncorporatedDevelops and supports software products to help people express and use information in more imaginative and meaningful ways, across all print
and electronic media.
Customer Service: (800) 833-6687
Technical Support: (800) 642-3623
http://www.adobe.com/
Advanced Computer InnovationsE-mailMain: (585) 385-3810
Fax: (585) 385-6822
http://www.acii.com/
Advanced Gravis Technology Ltd. Main: (650) 572-2700
Support: (800) 535-4242
Fax: (650) 267-2800
http://us.kensington.com

Advanced Micro Devices (AMD)
Integrated circuits (408) 749-4000http://www.amd.com/us-en/

Advanced Software Applications, Inc.
InformationMain: (609) 685-1528
FAX: (609) 965-6546
http://www.Asoftapp.com

Advanced Linear Devices Inc.
Zuckerboard series of add-in cardsMain: (408) 747-1155
FAX: (408)747-1286
http://aldinc.com
Agfa Compugraphic  http://www.agfa.com/
Alki Software Corp.Proofing Tools and Add-ins to Microsoft Word http://www.alki.com

Aladdin Systems, Inc.
File compression technology for the MacintoshMain: (800) 562-2543
Fax: (847) 818-3810
http://www.aladdinsys.com
Allied Telesis Support: (800) 428-4835http://www.alliedtelesis.com
Alloy Computer Products  http://www.alloy.com.au
Alpha Data Inc. Main: (408) 467-5076
Sales: (408) 916-5713
http://www.alpha-data.com

Alpha Software Corp.
  http://www.alphasoftware.com/
Alps America Main:: (408) 361-6400
Fax: (408) 226-7301
 
AlsoftMacintosh utilities (281) 353-7301http://www.alsoft.com
Altos (408) 980-8056http://www.altos-da.com
AMD (see Advanced Micro Devices)   
America Online  http://www.aol.com
American Financial SystemsAFS Micro System financial package(781) 647-8700 
American Megatrends, Inc.AMI motherboard and BIOS  Support: (770) 246-8645
Sales: (770) 828-9264
Main: (770) 246-8600
Fax: (770) 246-8790
http://www.aim.com
American Power ConversionPowerChute Plus SoftwareSupport: (800) 555-2725
Sales: (877) 272-2722
Customer Service: (877) 800-4272
 

Answer Software Corp.
 (650) 948-9584 
AOC InternationalTechnical Support Monitors49 30 68 40 99 0http://www.aoc-europe.com
Apple Computer, Inc. Main: (408) 996-1010
IPOD and MAC Support: (800) 275-2273
IPhone: (800) 694-7466
Canada: (800) 263-3394
http://www.apple.com/
Applied Reasoning Corp. (913) 338-0203
Archtek Support: (626) 330-3600 ext107http://www.archtek.com
Artisoft  http://www.artisoft.com
ASUSTek Computer Inc.Notebook computers, audio and graphics cards, SCSI controllers http://www.usa.asus.com
AsymetrixToolbook and Daybook(866) 768-6825 
Attachmate  Main: (800) 872-2829
Corporate Headquarters: (206) 217-7100
http://www.attachmate.com/
Autodesk Inc (800) 551-1490http://usa.autodesk.com
Avanquest Software Main: (925) 474-1701
Fax: (925) 474-1800
 http://www.avanquestusa.com
Avery DennisonPressure-sensitive and self-adhesive consumer products and label systems.(800) 462-8379http://www.avery.com/
Aztech Labs, Inc.Modems, sound cards, photo developers.  http://www.aztech.com
support@aztech.com
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B

Company Product/Company Description Phone NumbersInternet/E-mail
Basic Time (408) 727-0877
 
Bason Computer Inc.

Support for Always SCSI
(800) 238-4453http://www.basoncomputer.com
BellSouth 
http://www.bellsouth.com
Bi-Tech Enterprises

Main: (631) 737-5300
Fax: (631) 737-5333
http://www.bitech.com
Bitstream Inc.Bitstream technical supportMain: (617) 497-6222
Support: (800) 522-3668
Sales: (800) 522-3668
 
Black Box Corporation Main: (877) 877-2269
Fax: (724) 746-0746
http://www.blackbox.com
Borland Software CorporationBorland enterprise computing productsMain: (512) 340-2200
Support: (877) 800-2675
Sales: (800) 632-2864
http://www.borland.com/
Brother Intl. Inc Support: (877) 276-8437http://www.brother.com/
Btrieve Technologies (See Pervasive Software)   

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C

Company Product or Company Description Phone NumbersInternet/E-mail
CambridgeSoft (formerly Cambridge Scientific)Life Science Enterprise Solutions (800) 315-7300 
Canon Support: (800) 828-4040
Sales: (800) OK-CANON
http://www.canon.com/
Central Point Software (See Symantec)  
Chicony Main: (949) 380-0928
Fax: (949) 380-8201
 
Cirrus LogicChipset manufacturer, video cardsMain: (512) 851-4000
(800) 625-4084
http://www.cirrus.com/
Cisco Systems Main: (800) 553-6387http://www.cisco.com/
Citizen America Corp.PrintersMain:(800) 421-6516
Fax:(310) 781-9152
http://www.citizen-america.com/
Citrix Systems, Inc. Main:(800) 424-8749
Fax: (954) 267-9319
http://www.citrix.com/
CLEO Software (800) 233-2536http://www.cleo.com/
Compex Main:(703) 642-5910
Fax: (703) 354-9771
http://www.compex.com/
Comtrol Corp. Main:(800) 926-6876
Fax: (763) 494-4199
http://www.comtrol.com/
Conrac Corp.Main: (626) 480-0095
Fax: (626) 480-0077
 http://www.conrac.com
Corel CorporationCorelDRAW, Corel WordPerfect, and other
products
 http://www.corel.com/
Cornerstone Technology Main: (408) 395-4600 
Creative LabsSound Blaster, Graphics BlasterPhone: (800) 998-1000
Fax: (405) 624-6780
http://www.soundblaster.com
Crescent Software Main: (732) 585-7258
Fax: (732) 909-2552
 
CSS Laboratories Main: (949) 852-8161
Fax: (949) 852-0410
 
       

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D

Company Product or Company Description Phone Numbers Internet/E-mail
DataCal   Main: (800) 223-0123
Fax: (480) 545-8090
http://www.datacal.com
Datacap Inc. Automated data entry software Main: (801) 701-8482  
DataDesk International Macintosh IBM-type keyboards Support: (206) 842-5480
Sales: (888) 446-3222
Fax: (206) 842- 9219
http://www.datadesk.com
Dataproducts, Inc. (Clover Technologies Group) printers and imaging supplies Customer Support: (800) 232-2141 http://www.dpc.com
DataSouth Computer Corp. DataSouth printers Main: (800) 215-9192 http://www.datasouth.com
Data-Trak Inc. Computer Aided Layout (CAL) Main: (866) 296-6855
Fax: (281) 957-5830
http://www.data-trak.com
Dataviz, Inc. Conversions Plus Sales Number: 800-733-0030
Support: 203-268-0085
http://www.dataviz.com
Datawatch Virex software Main: (800) 445-3311 http://www.datawatch.com
Dell Computer Corp Laptop Technical support Support: (800) 624-9896
Small Business: (800) 456-3355
http://www.dell.com/
Delrina Technology (See Symantec)      
DeltaPoint, Inc Technical support Main: (408) 375-4700  
Denon America   Phone: (201) 762-5000
Support: (866) 677-1222
Fax: (201) 762-6670
http://usa.denon.com
Design Science, Inc. MathType Equation Editor Main: (800) 827-0685 or
(562) 432-2920
Support: (562) 432-2920
Support Fax: (562) 432-2857
http://www.dessci.com
E-mail: support@dessci.com
Eurosoft QAPLUS Diagnostics Phone: (888) 980-9595
Fax: (401) 751-0088
http://www.diagsoft.com
Diamond Flower International Three-button mouse, DMS 200, VGA cards (technical support) Main: (916) 568-1234
Fax: (916) 568-1233
 
Digiboard   Phone: (952) 912-3444
Fax: (952) 912-4952
http://www.digi.com
DigiData Corp.   Main: (410) 730-6880  
Digital Research Technologies Computer peripherals Phone: (877) 378-5378
Fax: (949) 707-4879
http://www.dr-tech.com
Disney     http://www.disney.com/
D-Link Systems   Main: (714) 455-1688
Toll Free: (800) 326-1688
http://www.dlink.com
DTC Data Technology DTC, SCSI, and EIDE Controllers Main: (408) 807-1758 http://www.datatechnology.com/
Dynamic Graphics Inc. Dynamic Graphics, Inc. is a service- oriented software development company offering solutions to spatial analysis problems in the petroleum, environmental, and earth-related sciences. Main: (510) 522-0700 http://www.dgi.com/

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E

Company Product/Company Description Phone Numbers Internet/E-mail
Earthlink   Support: (866) 226-0572 http://www.earthlink.net/
Eastman Kodak Company Kodak Color Video Main: (800) 621-3456  
Electrohome Limited Electrohome monitors Main: (626) 480-0095  
Electrotek Concepts Inc. Power Quality Analyzer Main: (865) 470-9222
Fax: (865) 470-9223
http://www.electrotek.com
emachines, Inc   US: (408) 273-0888
CAN: (604) 637-1419
http://www.emachines.com
EMC Corporation   176 South St Hopkinton, MA 01748
US: (800) 782-4362
CAN: (800) 543-4782
http://www.emc.com
Emulex   Main: (714) 662-5600 http://www.emulex.com/
Epson America   Main: (310) 782-0770
Support: (800) 463-7766
http://www.epson.com/
Everex Systems OEM Main: (866) 850-8835  
Evolution Computing   Main: (800) 874-4028  
Exabyte   Support: (800) 392-2983  
Executive Software Diskeeper Software Main: (800) 829-6468  
Extensis Corporation   Main: (503)-274-7030  
Ezonics Corp.   48521 Warm Springs Blvd. Ste 315, Fremont, CA 94539
Main: (925) 960-9278
Fax: (926) 960-9282
http://www.ezonics.com

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Company Product/Company Description Phone Numbers Internet/E-mail
Foresight Software   Main: (800) 207-9903 http://www.foresight-esp.com/
Franklin Wireless   Main: (805) 373-8688  
FreeSoft Company, The   Phone: (858) 623-0000
Fax: (858) 623-0050
http://www.fklt.com
Front Line Systems Excel Solver Add-in Developers Main: (775) 831-0300
Fax: (775) 731-0314
http://www.frontsys.com/
E-mail: info@frontsys.com
FastPoint Technologies Inc Light pen company Main: (714) 484-6300
Fax: (714) 995-3989
http://www.ftgdata.com/
E-mail: info@fastpoint.com
Fujitsu Computer Products of America, Inc. Scanners, hard drives, magneto-optical drives, tape drives, and printers. (888) FUJITSU http://www.fujitsu.com
Future Soft Engineering Inc. DynaComm communications package (281) 496-9400  
Future Tech Systems Inc. Envision systems modeling environment Main: (253) 939-7552
Fax: (253) 735-6763
 

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G

Company Product/Company Description Phone Numbers Internet/E-mail
Galacticomm Galacticomm 16- modem single board Main: (301) 498-7797  
Gateway (formerly Gateway 2000)   General Support: (800) 846-2301 http://www.gateway.com/
GCC Technologies PLP and BLP series printers 209 Burlington Rd.
Bedford, MA 01730
Main: (781) 276-8620
Fax: (800) 442-2329
http://www.gcctech.com
Genicom Corp.   Main: (703) 633-8700
Fax: (703) 222-7629
http://www.genicom.com/
Genigraphics Corp.   Main: (800) 790-4001
Fax: (800) 790-4002
E-mail: info@genigraphics.com
GRISOFT(c) SOFTWARE AVG Antivirus Lidicka 81, 602 00 Brno http://www.grisoft.com

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H

Company Product/Company Description Phone Numbers Internet/E-mail
Hauppauge Computer Works Inc. Hauppauge386 motherboards Phone: (631) 434-1600
Fax: (631) 434-3198
http://www.hauppauge.com
Hayes Microcomputer Products Hayes modems Phone: (763) 295-8205
Fax: (763) 295-8405
http://www.hayes.com/
Hewlett-Packard (HP)   Main: (800) 752-090
Support:
Computers: 1-800-HPINVENT (800-474-6836)
Printers, Fax Machines, Plotters, Scanners: 1-800-HPINVENT (800-474-6836)
PhotoSmart Support: 1-800-HPINVENT (800-474-6836)
HP and Compaq products: 1-800-HPINVENT
Compaq Presario PC products: 1-800-OK-COMPAQ (800-652-6672)
Customer Service: (800) 752-0900
http://www.hp.com/
HighPoint Technologies   Main: (408) 942-5800
Fax: (408) 942-5801
Monday-Friday 9:00AM-6:00PM PST
http://www.highpoint-tech.com
Technical Support Email: support@highpoint-tech.com
Sales Department Email: sales@highpoint-tech.com
Hilgraeve Hyperterminal in Windows 95 Main: (734) 243-0576  
Hitachi Office Automation Systems Main: (650) 615-7600 http://www.hitachi-soft.com/
HJC Software (See Microcom)      
Honeywell   Main: (973) 455-2000
Support: (800) 328-5111
http://www.honeywell.com/
HumanWare Group JAWS for the visually impaired Main: (800) 722-3393 http://www.humanware.com
Humongous Entertainment     http://www.humongous.com

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I

Company Product/Company Description Phone Numbers Internet/E-mail
Ikegami Electronics USA Inc.   Main: (201) 368-9171  
Imation Imaging and information company Main: (800) 351-8186 http://www.imation.com
Intel Chips; networking and communication gear Main: (408) 765-8080 http://www.intel.com/
Inprise (See Borland Software Corporation.)      
International Business Machines (IBM) Computers, Printers, Software, Networking, Peripherals Support: (800) 426-4968 http://www.ibm.com/
InterSolv (see Merant)      
Intuit Quicken for Windows, QuickBooks Main: (800) 854-3970 http://www.intuit.com/
Intusoft Product is ICaps Main: (310) 952-0657
Fax: (310) 952-5468
 
Iomega Corporation Data storage devices including Zip and Jaz drives   http://www.iomega.com/
Ipswitch WS-FTP Main: (781) 676-5700  

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J

Company Product/Company Description Phone Numbers Internet/E-mail
Jameco Electronics Jameco mail order computer kits Phone: (800) 536-4316
Fax: (800) 237-6948
http://www.jameco.com
JDR Microdevices   Main: (800) 538-5000 http://www.jdr.com
Juno Web Internet Service Provider Support: 1-888-860-5866 http://www.juno.com

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K

Company Product/Company Description Phone Numbers Internet/E-mail
Keithley Instruments Inc KB 6000 Digital Acquisition System Phone: (800) 552-1115
Fax: (440) 248-6168
http://www.keithley.com
Kensington Technology Group (formerly Kensington Microware)   Main: (800) 535-4242
Fax: (650) 267-2800
http://www.kensington.com/
Key Tronic Corporation   Main: (509) 928-8000
Fax: (509) 927-5383
http://www.keytronic.com/
Kingston Technology   Phone: (877) 546-4786
Fax: (714) 435-2699
http://www.kingston.com/
Kodak   Support: (800) 421-6699 http://www.kodak.com/
Konica Minolta   Main: (877) 778-2687 http://www.konicaminolta.com/

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L

Company Product/Company Description Phone Numbers Internet/E-mail
Lexmark   Main: (800) 438-2468 http://lexmark.com
LG Electronics   Main: (800) 243-0000 http://us.lgservice.com
Linguist's Software   Main: (425) 775-1130 http://www.linguistsoftware.com
LinkSys Inc.   Main: (949) 261-1288 http://www.linksys.com
Logitech, Inc.   Support: (646) 454-3200
Canadian Support: (416) 207-2782
http://www.logitech.com
Lotus Development   Main: (617) 577-8500
Support: (978) 988-2500
http://www-306.ibm.com/software/lotus/

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M

Company Product/Company Description Phone Numbers Internet/E-mail
Matrox   Main: (514) 822-6085 http://www.matrox.com
Mattel   Main: 888-892-6123 http://service.mattel.com
Maxtor (See "Seagate")      
McAfee(See "Network Associates")      
McGraw-Hill   Main: (800) 227-0900  
MCI(See "Verizon")      
Media Cybernetics   Main: (301) 495-3305 http://mediacy.com
Meta Software Corp.   Main: (617) 576-6920  
Micro Electronics / Micro Center   Main: (800) 468-1225 http://microelectronics.com
Micromint   Sales Telephone Number: (800) 635-3355
Support: (407) 262-0069
http://micromint.com
Micron Technology Inc.   Main: (208) 368-4000 http://micron.com
Microtek Lab Inc.   Main: (310) 687-5940 http://microtek.com
MicroWay Inc.   Main: (508) 746-7341 http://microway.com
Mitsubishi   Main: (888) 307-0388  
Motorola   Cell phones: (866) 289-6686
Cable modems/routers: (877) 466-8646
http://www.motorola.com
MPC   Main: (800) 877-8856  
MultiTech Systems   Main: (800) 972-2439  
Mustek   Main: (408) 387-6571 http://www.mustek.com

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Company Product/Company Description Phone Numbers Internet/E-mail
National Semiconductor   Main: (800) 272-9959  
NEC Technologies, Inc.   PC support: (866) 632-8061
Monitors and projectors: (800) 632-4662
http://www.nec.com/
NetManage   Main: (800) 558-7656 http://netmanage.com
Network Associates, Inc.   Main: (866) 736-3971 http://www.mcafee.com
Nikon   Main: (800) 645-6689 http://www.nikon.com
Nisus Software, Inc.   Main: (858) 481-1477 http://nissus.com
North Atlantic Industries   Main: (631) 567-1100 http://naii.com
Norton Utilities (see Symantec)      
Novell   Main: (800) 529-3400 http://novell.com
Novell   Main: (800) 529-3400 http://novell.com
Now Software   Main: (800) 344-9160 http://www.nowsoftware.com
NTP Software   Main: (800) 226-2755 http://www.ntpsoftware.com
Nukote   Main: (800) 289-6856 http://www.nukote.com
Numonics Corp.   Main: (215) 362-2766 http://numonics.com
nVIDIA Corp.   Main: (408) 486-2000 http://www.nvidia.com

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O

Company Product/Company Description Phone Numbers Internet/E-mail
Octave Systems Inc.   Main: (408) 866-8424  
Okidata   Main: (609) 235-2600
Support:(800) 654-3282
http://www.okidata.com
ONTRACK Data Recovery   Main: (800) 872-2599  
Oracle Corp.   Main: (800) ORACLE1 http://oracle.com

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P

Company Product/Company Description Phone Numbers Internet/E-mail
Palm   For support numbers, visit http://www.palm.com/us/support/help/#product http://palm.com
Panasonic   Main: (800) 211-7262 http://panasonic.com
PC-Magic     http://www.pc-magic.com/faq.htm
Peachtree     http://peachtree.com/support
Pervasive Software   Main: (800) 287-4383 http://www.pervasive.com
Pinnacle Micro   Main: (714) 662-4959 http://pinnaclemicro.com
Plextor   Main: (800) 204-0332 http://plextor.com
Princeton Graphics   Main: (800) 747-6249 http://princetongraphics.com
Printek Inc.   Main: (800) 368-4636 http://printek.com
Printronix   Main: (800) 826-3874 http://Printronix.com
Promise Technology   Main: (408) 228-1400 http://promise.com

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Q

Company Product/Company Description Phone Numbers Internet/E-mail
QIC Research Inc.   Main: (781) 863-5000 http://www.insightsconsortium.com
Qlogic   Main: (949) 389-6000 or
(800) 662-4471
http://www.qlogic.com
QMS Inc. (Now part of Konica Minolta)   Main: (877) 778-2687 http://www.qms.com
Quadrant Components   Main: (510) 656-9988
Fax: (510) 656-2208
 
Qualcomm   Main: (858) 587-1121
5775 Morehouse Drive
San Diego, CA 92121
http://www.qualcomm.com/main/contact.html
Qualitas RAMexam   http://www.qualitas.com/tech/summary.htm
Email: tech@qualitas.com
Quality Micro Systems   Main: (704) 545-6440 http://www.qualitymicro.com
Qualstar Corp.   Main: 888-814-3975 Support: 877-444-1744 and/or
(805) 526-7480 (After Hours)
http://www.qualstar.com
Quant Systems (now known as Hawkes Learning Systems) Mathematical Modeling Software Main: (843) 571-2825 http://www.quantsystems.com
Quantum Technical support products Main: (408) 944-4000
Support: (888) 827-3378
http://www.quantum.com
Quantum Energy Services and Technologies Energy efficiency engineering and program management Main: (510) 540-7200 http://www.quest-world.com
Quark Inc. QuarkXpress Main: (303) 894-8888
Support: (303) 894-8899
 
Quarterdeck - See Symantec      
Qumax Corp. Input Devices Main: (510) 413-9018 http://www.ione-usa.com

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R

Company Product/Company Description Phone Numbers Internet/E-mail
Real Networks   Main Numbers (USA Only):
   Sales (800) 444-8011
   Technical Support (888) 768-3248
(Press 1 for Consumer Support, Press 2 for Helix, Press 3 for Partner Program)
Main Number (Outside USA): (206) 674-2680 (M-F 8 am to 6 pm PST)
 
Reuters Info. Services   Main: (646) 223-4000  
Ricoh Corp.   Support: (800) 227-4264  
Rogue Wave Software, Inc.   Corporate Headquarters
5500 Flatiron Pkwy.
Boulder, CO 80301
Main: (303) 473-9118 or
(888) 442-9641
Fax: 303-473-9137
http://www2.roguewave.com/support/
Roland Corporation   Support: (323) 890-3740 http://www.rolandus.com
Roxio (formerly Adaptec) DVD/CD Creation software Support: 1 408-367-5555 or
1 866-434-9871
http://www.roxio.com/enu/default.html
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S

Company Product/Company Description Phone Numbers